Senior Director, Operational Services

Description

POSITION SUMMARY:

The Senior Director of Operational Services leads the facilities, fleet, equipment, supply chain, food distribution support and safety and security functions that enable Catholic Charities of Northeast Kansas to serve neighbors of all faiths through help, hope, and hospitality. Reporting to the COO, this leader translates agency strategy into dependable daily operations, maintains safe and serviceable assets, and manages resources with disciplined stewardship.

The position leads assigned managers, staff, and volunteers; establishes operating standards; and resolves issues across locations. The Senior Director plans and manages approved budgets while making operating decisions within delegated authority. The Senior Director builds documented systems, develops team capability, and holds vendors accountable so that reliable service does not depend on one person’s knowledge or availability. CCNEK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ESSENTIAL FUNCTIONS: 

Leadership and service delivery

• Lead assigned teams through clear responsibilities, service expectations, staffing plans, coaching, performance management, and succession planning. 
•  Maintain coverage and backup capability for critical functions. Document procedures, vendor relationships, asset records, and recurring obligations; train designated backups and maintain accessible operational records.
•  Coordinate with program, social enterprise, and other agency leaders to understand service needs, set priorities, resolve obstacles, and communicate service disruptions and expected resolution times.

Facilities and real estate operations

•  Maintain facility and equipment inventories, condition assessments, preventive maintenance schedules, inspection records, and work orders. Prioritize repairs by safety, service impact, asset condition, and cost; verify completed work.
•  Manage landlord relationships and track lease obligations, renewals, notice dates, and unresolved property issues. Develop options and recommendations for the COO before commitments or deadlines arise.
•  Coordinate construction, renovation, relocation, and site readiness with affected departments. Establish scope, schedule, budget, acceptance criteria, and operating requirements; manage contractors and resolve deficiencies before closeout.

Fleet and equipment management

•  Maintain vehicle and equipment records, maintenance schedules, inspections, utilization data, and replacement plans. Coordinate acquisition, assignment, and disposal through approved processes.
•  Ensure driver authorization, training, vehicle condition, accident reporting, and corrective action follow agency policy. Address unsafe assets promptly and coordinate coverage to preserve service continuity.

Supply chain and food distribution

•  Lead assigned procurement, warehousing, inventory, transportation, and distribution operations. 
•  Oversee consistent inventory and ordering controls, storage and cold-chain practices, food handling standards, and traceability. Coordinate recalls, losses, and food safety concerns with appropriate internal and external specialists.
•  Translate the agency’s food strategy into operating plans aligned with demand, nutrition goals, storage capacity, transportation, and available staffing. Track shortages, waste, delivery reliability, and cost; correct recurring problems.

Safety, security and continuity

•  Lead operational safety and security practices, site inspections, emergency readiness, and corrective actions. Coordinate applicable code and inspection requirements with qualified personnel; track deficiencies through documented resolution.
•  Maintain incident reporting and follow-up processes with the COO, HR, Compliance, and responsible managers. Escalate immediate threats, significant incidents, and unresolved risks promptly through agency procedures.
•  Develop and exercise continuity plans for facility outages, fleet interruptions, cold-storage failures, and other disruptions. Establish response responsibilities, backup arrangements, and communications that protect people and sustain critical services.

Planning, budgets, vendors and performance

•  Prepare annual operating and capital budgets with Finance and the COO. Monitor expenditures, forecasts, and variances; propose corrective actions and evaluate full operating and lifecycle costs.
•  Maintain a multi-year plan for facilities, fleet, and major equipment showing condition, replacement needs, renewal dates, dependencies, funding needs, and executive decision points. Recommend priorities and identify unfunded needs.
•  Develop vendor scopes, evaluate proposals, support negotiations, and monitor service quality and contract obligations. Coordinate procurement, insurance, and contract review through established agency processes.
•  Maintain facilities and asset service-request systems with IT support. Track response and resolution times, repeat issues, and overdue work; use findings to improve service and inform resource decisions.
•  Provide the COO with concise reporting on operational performance, project progress, budget variances, and material risks. Establish measures and targets with the COO and verify the accuracy of supporting data.
•  Perform other duties assigned by the COO consistent with the position’s responsibilities.

Requirements

MINIMUM POSITION REQUIREMENTS:

• Demonstrate a passion for the mission of Catholic Charities
• Must be willing to perform by the agency’s values: love, patience, kindness, faithfulness, self-control, and joy
• Catholic Charities promotes a diverse workforce and employees are not required to be Catholic.
• However, employees of Catholic Charities of Northeast Kansas must understand that they are a
• a visible representative of the Archdiocesan Church and as such will not publicly oppose the
• teachings of the Catholic Faith, nor publicly advocate for any position in conflict with Catholic
• teaching or specific positions of the Archdiocese of Kansas City in Kansas or United States
• Conference of Catholic Bishops. This requirement includes any public speech, demonstration, or
• writing including the use of social media or other digital technologies.
• Must complete VIRTUS training, background screening, drug testing, and any ongoing training asrequired
• 10+ years of management/leadership experience, including leadership of direct reports and in support of multiple facilities across a region
• Bachelor’s Degree preferred, in a business-related field of study or commensurate work experience
• PMP Certification preferred
• Proven track record of developing budgets, analyzing results and meeting expectations
• Proven ability to pivot priorities when necessary while maintaining course
• Proficient computer knowledge and prior experience using third-party software services that assist in managing workflow as well as generating reports, conducting analysis and making data-based decisions 
• Proficient with other computer/software include payroll processing, Word, Outlook, and Excel
• Experience working with volunteers, a plus
• High energy, positive attitude, flexibility, teamwork, initiative, and attention to detail
• Strong verbal communication, presentation, and interpersonal skills with a demonstrated ability to write clearly and persuasively
• Demonstrated ability to think strategically with a thorough understanding of strategy development
• Strong collaboration and partnership skills, with the ability to build consensus for plans
• Exceptional organizational and time management skills, with demonstrated success in a multi-task environment
• Persistence, flexibility, adaptability, and ability to find joy in demanding work
• Attention to detail, follow-up, and follow-through; meets deadlines and commitments
• Dependability, team spirit, and collaboration
• Critical thinking/problem-solving skills

PHYSICAL REQUIREMENTS

• Must be able to stand and exert well-paced mobility for up to 9 hours in length
• Must have the ability to bend, squat, and stretch to fulfill tasks
• May need up to lift 40 pounds without assistance
• Valid driver’s license (driving between store locations) and pass the pre-employment screening process