Job Title - Lean Telco Strategy

Manager & Senior Manager | S&C GN - Non Network

Management Level

Level 07 to 06

Location

Bangalore / Gurgaon / Pune

Entity

S&C GN - Non-Network

Job Summary

As a Lean Telco Manager / Senior Manager, you will lead the reinvention of telco operating models for global Communications & Media clients, helping them move from high-CAPEX/OPEX, low-return positions to AI-first, lean and agile operating models. You will shape Lean Telco strategy and value realization roadmaps, drive enterprise-wide cost, productivity and operating model reinvention, lead telco restructuring and separation initiatives, and apply AI-first process reinvention across customer, commercial and technology domains to deliver measurable cost, productivity and cash-flow impact

Must-Have Skills

Consulting, Leadership & Growth

·       Executive stakeholder management skills, including C-suite engagement, strategic workshop facilitation, SteerCo communication and board-level storytelling

·       Experience leading multi-workstream transformation programs, setting up governance cadences, managing RAIDs and dependencies, and driving outcome-based execution

·       Experience shaping AI transformation pursuits, developing solution narratives, commercial frameworks and AI-led transformation proposals & delivery

·       Proven ability to coach, mentor and develop consulting teams while ensuring delivery quality, structured problem solving and client readiness

Must-Have Skills by capability area

You are expected to possess proven experience and skills in one or more of the following capability areas

Lean Telco Strategy & Roadmap

·       Deep expertise in telecom operating model transformation across Network, IT & Platforms, Sales & Marketing, Customer Service, Corporate Functions and adjacent telecom domains

·       Ability to shape Lean Telco strategy and transformation ambition, including future-back roadmap design, AI-first operating model definition, value architecture and investment case development

·       Experience defining transformation roadmaps, execution priorities and value realization governance to drive measurable cost, productivity, cash-flow and operating model outcomes

Process-Driven Reinvention

Business Reinvention

·       Experience leading customer, commercial and service operations transformation across customer care, contact center, service operations and Lead-to-Cash journeys

·       Expertise in customer journey redesign, digital self-service, Customer 360, CRM/CPQ enablement, Quote-to-Cash transformation and AI-assisted workflow redesign

·       Experience conducting process diagnostics, process mining and value discovery to identify productivity, customer experience, revenue growth and revenue leakage reduction opportunities

·       Ability to define future-state operating models, eTOM-aligned process architectures, AI/Agent-enabled operating models and transformation roadmaps across care, sales, channel and commercial operations

·       Experience developing business cases, value levers, benefits realization frameworks and workforce optimization strategies for transformation programs

IT Reinvention

·       Experience leading IT reinvention across BSS/OSS, ITSM and enterprise IT service management environments

·       Expertise in IT operating model and service management design, including incident, request, problem and change management transformation

·       Experience defining service operations redesign, workflow orchestration, automation, AIOps and AI-enabled IT operations strategies

·       Ability to conduct process assessments, workflow mining, service request optimization and productivity improvement initiatives across IT operations

Telecom Restructuring & Carve-outs

·       Strong experience leading telecom restructuring, business separation, carve-out, portfolio rationalization and simplification programs

·       Expertise in separation strategy, transition planning, Day-1 readiness, future-state operating model design and legal entity design considerations

·       Experience assessing infrastructure and asset boundaries in separation scenarios (network, IT, shared platforms)

·       Familiarity with partnership, monetization and value-based operating models in the context of telecom portfolio and structural transformation

Good-to-Have Skills

·       Exposure to AI/GenAI/Agentic AI use cases across telecom operations, customer care, IT service management, sales, marketing, finance, procurement or HR

·       Experience designing multi-agent enabled operating models, including human-in-the-loop checkpoints, agent guardrails and orchestration across process, IT and customer domains

·       Familiarity with agent orchestration frameworks, LLMOps/MLOps concepts and enterprise AI platforms such as Azure AI, Databricks, AWS or GCP; Relevant AI, Agentic AI, cloud or industry certifications

·       Knowledge of BSS/OSS platforms and COTS products such as Amdocs, Ericsson, Netcracker, Salesforce, ServiceNow or equivalent platforms

·       Certifications such as PMP, Prince2, SAFe, CSM/PSM, CBAP, eTOM, Lean Six Sigma or relevant telecom/process certifications

Roles & Responsibilities

·       Lead Lean Telco engagements from strategic diagnosis through value targeting, roadmap design and execution mobilization.

·       Shape client ambition and target state across Lean Telco strategy, business model reinvention, operating model reinvention and cost/productivity transformation.

·       Lead company-wide transformation programs covering Network, IT & Platforms, Sales & Marketing, Customer Service and other adjacent functions

·       Drive restructuring and carve-out workstreams, including separation models, governance design, shared services, service catalogues and transition planning

·       Create business cases, value driver trees, KPI baselines, savings estimates and value realization dashboards for leadership-level decision-making.

·       Facilitate senior stakeholder workshops, SteerCo updates, transformation governance cadences and cross-functional planning sessions

·       Develop assets, methods, thought leadership, proposals and reusable delivery approaches for the Lean Telco capability.

·       Coach and mentor consultants and analysts, ensuring delivery quality, structured problem solving, client readiness and professional development

·       Support global sales teams to identify and win opportunities, lead proposals and business-development efforts, and create consensus-driven deliverables as a domain expert

Additional Information

This position is based at our Bengaluru/Gurgaon/Pune office. About Accenture

Experience

Minimum 8-14+ years of progressive telecom, strategy consulting, transformation, operating model, cost optimization or technology modernization experience.

Educational Qualification

B.Tech/BE + MBA from reputed/Tier 1/Tier 2 institutes preferred, or equivalent rich telecom, consulting and transformation experience.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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