Last Mile Coordinator

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living.

All about the role: 

The Last Mile Coordinator will play a key part in driving operational excellence and delivering successful business results. This position is responsible for the auditing of our Last Mile installation network and providing prompt resolution of issues encountered during an order’s life cycle. The Last Mile Coordinator role will work closely with our Last Mile 3PL providers and internal stakeholders to ensure an effective operation of the delivery and install network.

What you’ll do:

• Perform daily audits on Last Mile deliveries to their successful completion.
• Utilize Last Mile digital tools for internal and customer communication.
• Communicate with 3PL partners on order updates and resolution of open issues.
• Reconciliation of past due EDC orders. Provide feedback to region managers.
• Document claim detail: file claims with 3PL providers and report claim recovery.
• Validation and approval of 3PL invoices. Ensure prompt invoicing and payment of services.
• Provide ad-hoc delivery and install status reporting.
• Manage integration health between order management and last mile operational systems.
• Support cost saving projects that enhance operational flows.

Qualifications:

• Bachelor’s degree preferred.
• Minimum 2 years of operational work experience with emphasis on home delivery and supply chain operations, or other equivalent work experience.
• Intermediate skill level with Microsoft Office. Experience managing and reporting KPI performance through data tools like Microsoft Excel and Power BI (or other visual insights program).
• Demonstrate a successful track record of identifying and executing waste elimination through root cause analysis and collaborative problem solving.

Knowledge, skills and abilities required:

• Strong analytical ability and comfort working with disparate systems.
• Aptitude for root cause identification and problem solving.
• Demonstrated cross functional communication skills.
• General knowledge of home delivery business concepts and their impact to business profitability.
• Effective verbal and written communication skills.
• Focused attention to detail.
• Bias for motivated action; follows up on feedback to ensure positive outcomes.

 Where you’ll be:

This position will be based in the HQ, Charlotte North Carolina

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Benefits highlights:

• Medical, dental, vision and life insurance.
• Competitive holiday and vacation time off program.
• Retirement Savings Plan (401(k)) with relevant company contribution
• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service.

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/

Electrolux Group Careers: https://career.electroluxgroup.com/global/en

As part of Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you. 

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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