Store Holiday Assistant - Temporary

Description

Department: Programs

Location: Seattle, Washington

Employment Type: Full Time – Non-Exempt/Hourly - Temporary

***A cover letter and resume must be submitted as part of the application process.***

Job Summary:

The Treehouse Material Resources team ensures youth in foster care have access to the basic items they need to be prepared for school and life. As part of the Material Resources team, the temporary Store Holiday Assistant supports daily operations in Treehouse’s free retail space. This is an opportunity to work directly with Treehouse staff, donors, volunteers, and clients and ensure the needs of each entity are being met. Creative, detail-oriented, and personable, the temporary Store Holiday Assistant provides outstanding customer service to shoppers, processes incoming donations, and supports fulfillment of online requests for basic needs.

Essential Duties and Responsibilities:

  Partner with Store Coordinators to: 

           - Fulfill and process delivery of Store orders.

           - Respond to client inquiries via phone and email. 

           - Sort and process donated inventory. 

           - Complete daily program maintenance tasks. 

           - Ensure positive and respectful shopping experiences for youth and individuals representing youth. 

           - Assist with volunteer assignments. 

           - Enter accurate and timely data recordings of client visits and inventory records.

• Provide excellent customer service and relationship building with caregivers and young adults accessing services. 
• Support volunteers through relationship building, answering questions, and providing information about tasks within the Store and warehouse space.
• Perform other duties as assigned. 

Requirements

Qualifications:

• At least one year’s experience in customer service.  
• Experience with data entry and database systems preferred.
• Must satisfy Washington State and national criminal background requirements, including working with youth and vulnerable adults. 

Knowledge, Skills, and Abilities:

• Adaptability and initiative, and the ability to problem solve with minimal assistance. 
• Ability to set boundaries and utilize support services to manage the personal impact of working with young people who have been placed at risk. 
• Demonstrated ability to stay calm under pressure and help deescalate situations when necessary. Must be able to engage in a compassionate manner with individuals seeking resources while in crisis.
• Exhibit strong interpersonal skills with an ability to communicate successfully through multiple platforms and provide compassionate customer service.  
• Demonstrated ability to build working relationships with individuals of various ages, cultures, socioeconomic backgrounds, and abilities. 
• Deep commitment to racial equity and social justice, and the ability to effectively engage in candid conversations about diversity, equity, inclusion, and justice.
• Ability and aptitude with Microsoft O365 and other technology necessary for successful day-to-day functioning in a business environment. Maintain confidentiality of information and sign a confidentiality agreement 

Working Conditions:

• 20 - 30 hours per week, depending on program needs.
• Expected hours: 8:30 am -4:30 pm, Tuesday & Thursday and 8:30 am -2:30 pm, Saturday.  All other potential hours are negotiable upon hire. 
• All work is performed in-person at 2100 24th Ave S, Seattle WA.
• Must reside within Washington State to comply with workplace reporting requirements. 
• Assignment is for November 2026 through mid-January 2027.
• Note: Holidays are not paid for this position. Unpaid holidays include: November 11, 2026, November 26-28, 2026 and December 25, 2026 -January 2nd, 2027

Physical and Mental Conditions:

• Physical Requirements – long periods of stationary work, working on a computer, moving between various work areas, talking on the phone, interfacing with a computer/office equipment, and sitting at a desk or table while listening, talking, and taking notes. 
• Mental Requirements – ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing, to remain poised under all circumstances, and to interact effectively with people in a positive manner that creates confidence and trust 

Equal Opportunity Employer Statement:

Treehouse values diversity and it is expressed in all aspects of our work, from the individuals and communities we serve to our organizational culture, employees and volunteers. We understand that historic structural inequities have influenced each one of us, and we use this knowledge to deliberately cultivate the success of all people and treat everyone with dignity, humanity and respect. 

Treehouse believes that our capacity to effect sustainable change is strengthened when diverse individuals, beliefs and perspectives are included. We model an institutional commitment to equity by investing resources at all levels and working toward measurable indicators of change. 

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. This commitment reflects our core belief in creating an inclusive environment that empowers all individuals to contribute fully and meaningfully to our mission.