Guest Service Representative

Description

Position: Guest Service Representative

Reports To: Campus Director

How You Complete the Organization: To make the human body work, there are many parts that we depend on. To achieve the greatest performance is when we have all parts working optimally. But the reality of the world is the human body is not always 100% healthy. When we are injured or ill in any of the body parts, the whole body has to adjust and operate a bit differently to continue to move forward. Therefore, we must recognize sometimes we cannot always have everything 100% operational, so the focus is to continue to grow and get better. As a GSR, we see your role as the “Eyes and Ears” of the organization. You aware of all the moving parts of entire guest and student experience. You are able to see and hear the reality of the front lines of our business. If we need to know what is happening in our business, you are who we turn to. This is a very important part of the organization that we depend on.

Objective: Provide future professionals with guests to closely simulate salon/spa environment so future professionals can graduate, become successfully employed in the Cosmetology/Esthetician/Nail Tech Industry, and enhance the industry image and reputation. 

What You Will Do: 

• Greets each guest and future professional with warm sincerity, embraces them with class and energy, and leaves them with a positive lasting impression. 
• Be friendly, polite, courteous, and helpful to all callers, guests, future professionals and staff. 
• Conveys image and taste level appropriate for position and the beauty industry. 
• Answer incoming calls in a timely manner, preferable by the 3rd ring at maximum and be courteous to all callers. 
• Oversee/maintain lobby areas to ensure Evergreen standards are followed. 
• Accurately process all transactions to ensure cashiering procedures are followed. 
• Basic knowledge of available retail products in order to educate guests. 
• Effectively recommend membership programs, home care recommendations and follow up visits.
• General knowledge of Loss Prevention policies and procedures. 
• Effectively set appointments. 
• Able to multi-task and effectively problem solve in a fast-paced environment.
• Maintain and manage client information.
• Create welcoming first and lasting impression for prospective students
• Capable of opening and/or closing as assigned.
• Management of image of culture on Campus Social Media pages

Requirements

What You Will Bring:

• Optimistic
• Can Do Attitude
• Self-composure under pressure
• Customer oriented
• Coachable

Always Working Towards Mastery in the Following Success Skills: 

• Task Oriented/Multi-Tasker
• Approachable: Well Mannered/Courteous
• High level of Money Management and Accountability (including use of safe)

This list will change periodically for effective and efficient administration of the institution.

Work Environment and Physical Demands

To perform this job successfully, you must perform each essential responsibility/job function satisfactorily. The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The Company will make reasonable accommodations to enable individuals with disabilities to perform the essential job functions.  

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is frequently required to use hands to handle and feel and reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch, and crawl. The employee must regularly lift and/or move up to 10 pounds, and may be required to lift and/or move up to 25 pounds. Specific vision abilities are required in this job including close vision, peripheral vision, depth perception and the ability to adjust and focus.