Spa Desk Attendant

Spa Desk Attendant — New York, NY

• About the role: We are seeking a composed, knowledgeable, and hospitality-driven Spa Desk Attendant to serve as the primary point of contact for our spa experience. This role manages the day-to-day flow of the spa reception, ensuring every member arrives feeling welcomed and leaves having received a seamless and luxurious experience.

• What you will do:

• Spa Reception & Member Experience:

• Welcome all spa members and guests with warmth, professionalism, and a personalized approach

• Manage spa appointment scheduling, modification, and cancellation with accuracy using spa management software

• Provide knowledgeable recommendations on spa treatments, services, packages, and wellness programming

• Ensure smooth member flow through the spa, coordinating with therapists, estheticians, and locker room staff

• Prepare and maintain the reception area, relaxation lounge, and waiting spaces to the highest luxury standard

• Revenue & Retail:

• Drive treatment bookings, upselling of upgrades, packages, and retail products

• Process payments accurately and maintain accurate transaction records

• Manage retail display and inventory at the spa desk in collaboration with the Retail Supervisor

• Meet individual booking and retail revenue targets as established by Spa leadership

• Operations & Communication:

• Maintain therapist schedules and communicate booking updates and changes promptly

• Coordinate with the broader Front Office team for member arrivals and cross-departmental service requests

• Monitor spa supply levels and communicate replenishment needs to the Spa Supervisor

• Ensure all guest records, preferences, and contraindication forms are accurately maintained

• Requirements:

• 1 to 3 years of spa reception, front desk, or luxury hospitality experience required

• Working knowledge of spa services, treatments, and wellness terminology

• Experience with spa management software such as Mindbody, Book4Time, or similar

• Calm, composed demeanor with the ability to manage high-volume booking periods

• Strong verbal communication and interpersonal skills

• Genuine enthusiasm for wellness and luxury service

• Flexibility to work mornings, evenings, weekends, and holidays

 

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