Site Reliability Engineer

About the Role 

We are looking for a skilled and motivated Site Reliability Engineer to join our team. In this role, you will be responsible for ensuring the reliability, scalability, and performance of our systems and services. You will work closely with development and operations teams to build and maintain robust infrastructure, automate processes, and drive engineering best practices. 

Key Responsibilities 

• Monitor, maintain, and improve the reliability and availability of production systems 

• Respond to and resolve incidents, conducting thorough post-mortems to prevent recurrence 

• Define and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs) 

• Collaborate with development teams to build reliability into services from the ground up 

• Design and implement automation to reduce toil and improve operational efficiency 

• Participate in an on-call rotation to support critical systems 

• Contribute to capacity planning and performance optimization efforts 

• Document systems, processes, and runbooks to support the wider team 

Required Technical Skills 

Kubernetes (Required) 

• Hands-on experience deploying, managing, and troubleshooting workloads in Kubernetes 

• Strong understanding of core Kubernetes concepts including Pods, Deployments, Services, ConfigMaps, and Ingress 

• Experience with Kubernetes cluster management and administration 

• Familiarity with Helm for application packaging and deployment 

• Understanding of Kubernetes networking, storage, and security best practices 

Additional Technical Skills 

• Cloud Platforms: (e.g. AWS, GCP, Azure) 

• CI/CD Tooling: (e.g. GitHub Actions, ArgoCD, Harness) 

• Monitoring & Observability: (e.g. Prometheus, Grafana, Coralogix, OpenTelemetry) 

• Infrastructure as Code: (e.g. Terraform, Pulumi) 

• Config Management: (e.g. Ansible, Puppet, Chef) 

• Programming/Scripting: (e.g. Python, Go, Bash) 

Soft Skills & General Requirements 

• Strong problem-solving and analytical skills with a methodical approach to troubleshooting 

• Excellent communication skills with the ability to collaborate across technical and non-technical teams 

• A proactive mindset with a focus on automation and continuous improvement 

• Ability to work effectively under pressure, particularly during incident response 

• Commitment to a blameless culture and continuous learning 

Nice to Have 

• Experience contributing to open-source projects 

• Familiarity with SRE principles as defined by the Google SRE handbook 

• Previous experience in a DevOps or Platform Engineering role 

Company Overview: 

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn. 

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.