- Salary
- $20+/hr
- Location
- Maryville, MO, MO
- Type
- Full-time
- Education
- Master
- Source
- GovernmentJobs
Description
This is an non-exempt position that reports directly to the Head Golf Professional. This position assists with the day-to-day operation of the golf facilities, including the Pro Shop, golf courses, driving range, golf cart operations, tournaments, leagues, instruction, and player development programs. Responsibilities include providing high-quality customer service, supervising and training seasonal and part-time staff, coordinating golf events and youth programs, and assisting with Pro Shop merchandising and managing retail inventory.
- Provides day-to-day customer service and golf operations support, including tee times, check-in, facility information, golf rules and policies, and resolution of routine guest concerns
- Monitors tee sheets, starting procedures, pace of play and course flow; assists with managing reservations and enforcing established golf rules, policies and procedures
- Coordinates with golf course maintenance staff regarding course conditions, maintenance schedules, cart restrictions, practice-area needs and tournament preparations
- Assists with daily golf cart fleet operations, including staging, rotation, cleanliness, charging/fueling, damage reporting, and removing unsafe or inoperable carts from service
- Performs and/or supervises opening and closing procedures, including facility readiness, POS reconciliation, deposits, access/security, cart and range procedures, and reporting maintenance, cleaning, replenishment or safety needs
- Supervises and trains assigned golf staff; assists with hiring, onboarding, scheduling, work assignments, coaching, and ensuring consistent customer service and compliance with established procedures
- Assists with Pro Shop retail and inventory operations, including merchandising, receiving, pricing, stocking, displays, sales, physical inventories, inventory records, sales trends, and reorder recommendations
- Assists Head Golf Pro with purchasing, budget preparation, and revenue and expense tracking; coordinates approved park-wide ordering with Event Center and Visitors Center as needed.
- Implements established severe-weather, lightning, course-delay/closure and cart restriction procedures and communications operational changes to golfers, staff, and marketing.
- Assists with planning, scheduling, promoting, and conducting tournaments, leagues, outings, clinics, lessons, camps, and other golf programs on both golf courses
- Prepares and maintains tournament and league records including registrations, pairings, scoring, results, participation information and other event materials
- Provides or assists with golf instruction and player-development opportunities for varying ages and skill levels, including youth camps, clinics, leagues, and introductory programs
- Assists with handicap administration and applicable USGA/GHIN records and procedures when offered by the facility
- Maintains positive professional relationships with golfers, tournament organizers, leagues, golf organizations, vendors, community groups and industry representatives and responds to inquiries and concerns in a professional and timely manner
- Assists with communications and marketing related to golf programs, tournaments, leagues, youth programs, merchandise, sales and special events and maintains a familiarity with essential golf operating procedures to provide coverage during absences, peak periods, tournaments and special events
SECONDARY FUNCTIONS:
•Performs other related duties as required.
SUPERVISORY FUNCTIONS:
•Is responsible assisting in the overall direction, coordination, and evaluation of a department or function. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include supervising direct reports through coaching, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
The knowledge, skills and abilities are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE AND PROFICIENCY:
•Knowledge of proper use of equipment and all safety procedures.
•Knowledge of personal computers and software programs.
•Knowledge of U.S.G.A. rules, handicap, course rating system and the mechanics of golf.
•Knowledge of sports merchandising, sales psychology, sports fashion trends and golf equipment trends.
SKILLS:
•Skill in analyzing and conceptual thinking.
ABILITY:
•Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
•Ability to speak effectively with customers or employees of the organization.
•Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
•Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
•Ability to operate computers and software necessary to complete assignments, which may include processing, spreadsheetss, databases, global-positioning equipment, software downloads from systems, etc.
•Ability to quickly acquire knowledge of organizational program structure and City policies and procedures.
•Ability to work with people in person and on the phone.
•Ability to work cooperatively.
•Ability to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
•Ability to handle multiple interruptions and adjustments to priorities throughout day.
•Ability to work with and get along with others.
•Ability to carry out duties reliably and predictably.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
•Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
•Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
•Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
•Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
•Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
•Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
•Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
•Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
•Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
•Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
•Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
•Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills. CERTIFICATIONS, LICENSES, REGISTRATIONS:
•Valid Driver’s License.
REQUIRED EDUCATION and/or EXPERIENCE:
Bachelor's degree or equivalent from college or university; or four to five years related experience and/or training; or equivalent combination of education and experience.
Professional knowledge of the techniques of playing and teaching golf, course etiquette, concessions, equipment merchandising, and market trends is required.
PREFERRED EDUCATION and/or EXPERIENCE:
Master's degree or equivalent from college or university; or four to six years related experience and/or training; or equivalent combination of education and experience.
Skills
ComplianceCustomer ServiceMerchandisingProject Management