Patient Care Coordinator – Mississauga, Ontario

Patient Care Coordinator – Mississauga, Ontario

InspiAIR Inc. was founded in 2005 to raise the clinical standard for support and education in the growing therapeutic fields of Obstructive Sleep Apnea and Home Oxygen Therapy. We have developed best-in-class proprietary Clinical Protocols & implemented advanced respiratory therapies using state-of-the-art respiratory equipment. InspiAIR is a Canadian locally owned and operated respiratory homecare company. We are dedicated to helping our patients breathe easier and sleep well. We're looking for a Patient Care Coordinator to join our Respiratory Care team in Mississauga. In this role, you'll handle incoming referrals, book appointments, and verify eligibility for home oxygen therapy and related services. We're looking for someone customer-focused, detail-oriented, and organized, with the ability to manage tasks efficiently and meet deadlines. What You'll Do

• Warmly welcome clients and assist them with appointments, purchases, and general therapy inquiries.
• Promptly answer telephone calls and faxes, and manage office communication and supplies.
• Billing private insurance and government agencies.
• Keep accurate records of payments and follow up on outstanding accounts.
• Update and maintain client records in the Electronic Medical Records (EMR) system.
• Assist clients with equipment setup.
• Make follow-up calls to clients.
• Support marketing efforts by assisting with materials, social media, and patient experience feedback.

What We're Looking For

• High School Diploma or GED equivalent required
• College diploma in administration or equivalent considered an asset
• A minimum of 2 years customer service experience required; 3-5+ years in a medical office setting considered an asset
• Experience with CPAP considered an asset
• Retail or merchandising experience considered an asset
• Excellent organizational and administrative skills with impeccable attention to detail
• Proficiency with the Microsoft Office suite of products
• Experience with Blueprint, QuickBooks, or other agency portal systems is an asset
• Ability to quickly learn and adapt to processes in a constantly changing environment
• A professional, friendly interpersonal manner with strong customer service values
• Strong written and verbal communication skills
• Good time management and the ability to work effectively under pressure to meet demanding deadlines

What We Offer

• Extended Health, Dental & Vision Care
• Disability & Life Insurance
• RRSP Matching
• Competitive Salary
• Paid Time Off
• On-Site Parking
• Work-Life Balance

Job Details

• Job Type: Full-time, Permanent
• Salary Range: $45,000 - $50,000/year
• Schedule Shift: 40 hrs/week, Monday - Friday
• Work Location: In person

InspiAIR is committed to an inclusive and diverse work environment and provides equal opportunities for all applicants. If you're looking for a meaningful career with a locally owned company where your talent makes a real impact, we'd love to hear from you. Website: www.inspiair.ca Vacancy Disclosure: this posting represents a current, existing vacancy within our organization. AI Use Statement: InspiAIR uses artificial intelligence (AI) tools to assist in screening and evaluating candidate information. AI is used to ensure consistency, fairness, and efficiency in the recruitment process. All decisions are guided by human oversight and in compliance with Ontario's Employment Standards Act (ESA). By submitting your application, you consent to the use of AI for these purposes.