Senior Manager, After Sales Programs

The After-Sales team at AutoNation plays a critical role in maintaining relationships with customers who buy both new and used vehicles from our dealerships. The Senior Manager, After-Sales Programs, will work across a variety of digital tools and service platforms to deliver excellent customer experience, helping AutoNation grow its market share in the service space.

This is role is an onsite position based at our headquarters in Fort Lauderdale, Florida location.

Job Responsibilities:

• Hire, lead, and develop a team of direct reports, setting clear goals, providing ongoing coaching and performance feedback, and building bench strength across the team.

• Own oversight of After-Sales digital tools, including the Customer Engagement Platform (CEP) and Digital Service Experience tools such as Video MPI and Comm 360.

• Strategize, pilot, plan, oversee, and launch various customer experience tools nationally, including Digital Check-In, Inspection/MPI, Technician Picture & Video, Texting, E-Payment, and Loaner Car solutions.

• Partner with the Connected Vehicle team to leverage and activate OEM (original equipment manufacturer) leads.

• Work with assorted digital appointment scheduling tools to improve appointment conversion and show rates.

• Manage and oversee assorted After-Sales pilots tied to the Northstar transformation initiative.

Qualifications:

• 5 or more years of direct and relevant industry-related experience; Bachelor's degree preferred.

• Strong analytical skills.

• Strong understanding of connected vehicle technology and the technical competency to collaborate with internal and external IT stakeholders.

• Experience in business development, strategic partnerships, or technology sales within the automotive industry.

• 2 to 5 years' experience with CDK/CDK Service or other service appointment scheduling tools and service lane technology.

• Experience working with multiple levels of an organization and across multiple teams.

• Occasional travel will be required.

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Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
 

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.