Receptionist

Who We Are

Lawrence Hall is a Chicago-based nonprofit organization dedicated to healing trauma and helping young people, families, and communities thrive. Through education, residential treatment, foster care, workforce development, and community-based programs, we create opportunities for lasting growth and positive change.

Lawrence Hall fosters a culture built upon the principles of the Children and Residential Experiences (CARE) model and the core values of Respect, Empowerment, Safety, and Teamwork. Together, these principles are embedded throughout our trauma-informed philosophy and guide how we serve youth and families, support one another as colleagues, and partner with our community.

About the Role

The Receptionist serves as the first point of contact for youth, families, visitors, vendors, and staff at Lawrence Hall's Northside campus. This position is responsible for managing front desk operations, operating the agency switchboard, coordinating mail and deliveries, maintaining office supplies, and providing administrative support to ensure efficient daily operations. The Receptionist plays a key role in creating a welcoming, professional, and trauma-informed environment while maintaining confidentiality and supporting the overall administrative functions of the agency.

What You'll Do

• Welcome youth, families, visitors, vendors, and callers in a professional, courteous, and trauma-informed manner. 
• Operate a multi-line telephone system, answer inquiries, relay information, transfer calls, and take accurate messages.
• Manage incoming and outgoing mail, deliveries, and shipments.
• Maintain a clean, organized reception area and oversee office supply inventory and ordering processes.
• Provide administrative support, maintain records, and assist with document filing and organization.
• Maintain confidentiality and foster positive interactions with youth, families, staff, and community partners.
• Attend required meetings and trainings and perform other duties as assigned.

Who We're Looking For

Required

• High School Diploma or equivalent.
• Accurate filing, typing, and general clerical skills.
• Computer proficiency and ability to learn new office technologies.
• Strong verbal and written communication skills.
• Professional telephone etiquette and customer service skills. 
• Ability to work independently, prioritize competing responsibilities, and manage front desk operations with minimal supervision. 
• Ability to work effectively with youth, families, staff, visitors, and vendors in a diverse environment.
• Ability to lift and carry up to 25 pounds. 
• Ability to pass agency-required assessments, background screening, and drug screening.

Preferred

• Minimum six months of receptionist, administrative, or customer service experience.
• Experience working in a human services, nonprofit, healthcare, education, or similar environment.
• Knowledge of trauma-informed care principles and practices. 

Position Requirements & Work Environment

• Location: Chicago, IL; on-site at Lawrence Hall's Northside Campus.
• Physical Demands: Frequent sitting, standing, walking, typing, filing, telephone use, and operation of standard office equipment. Ability to lift and distribute supplies and packages up to 25 pounds.
• Travel: Minimal travel required.
• Schedule: Full-time schedule during agency business hours with occasional flexibility as needed.
• Work Environment: Professional office setting with frequent interaction with youth, families, visitors, employees, vendors, and delivery personnel. 

Compensation and Benefits

• Hourly Rate: $18.85 - $20.95 per hour. Compensation is determined by a set base hourly rate with additional compensation considered based on relevant education and experience.
• Average of 17-25 days PTO + 9 holidays
• Medical insurance - HMO and PPO options
• Dental insurance - HMO and PPO options
• Vision insurance
• 401(k) with up to 5% employer match and auto-vesting
• Flexible Spending Accounts (FSA) - Medical and Dependent Care
• Pre-tax Commuter benefits - Parking and Transit
• 100% employer-paid Basic Life and AD&D Insurance
• Voluntary Life Insurance for Employees, Spouses, and Children
• Accident and Critical Illness Insurance
• Short-Term and Long-Term Disability
• 100% employer-paid Employee Assistance Program (EAP) for free counseling and life resources
• Wellness Reimbursement Program
• Employee Referral Bonus up to $1,500
• Continuing Education Units (CEUs) for licensed employees
• Public Service Loan Forgiveness

How to Apply

Submit your resume to be considered for this opportunity.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. Lawrence Hall encourages candidates to apply even if they do not meet every qualification listed above.

This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA).

Equal Opportunity Employer M/F/D/V.