- Location
- Mumbai, India
- Type
- Full-time
- Seniority
- Manager
- Closing date
- Today
- Source
- Workday
Description
ABOUT SOLENIS
Solenis is a global leader in specialty chemicals, dedicated to solving complex water treatment, process improvement, and hygiene challenges for customers in water-intensive industries. Our comprehensive portfolio includes advanced chemistries and equipment solutions that support operational efficiency, sustainability, and safety. In the Pool Solutions business, we deliver high-performance products and technologies for commercial and residential pool and spa markets, ensuring clean, safe, and enjoyable recreational water environments. With 69 manufacturing sites globally and a team of over 16,100 professionals in 130 countries, Solenis has earned recognition as a Best Managed Company for four consecutive years, achieving Gold Standard status in 2024.
About Role
The Service Specialist will be responsible for front-line sales and customer service delivery. This includes acquiring new customers, driving growth with existing accounts, managing distributors, and providing first-level technical support. The role plays a critical part in expanding the Pool Solutions business and ensuring customer satisfaction through best-in-class performance and cost-effective solutions.
KEY ACCOUNTABILITIES & RESPONSIBILITIES
1.Drive Revenue Growth (Aligned to Annual Operating Plan):
- Acquire new customers (direct and via channel partners)
- Increase share of wallet by cross-selling new pool technologies
- Promote innovations and expand into new market segments
- Update Salesforce with all growth opportunities weekly
- Conduct product trials at customer locations
2. Retain and Grow Existing Accounts:
- Ensure service excellence and deliver on performance & cost commitments
- Leverage Solenis' Value Advantage framework to capture value delivered
- Maintain strong, multi-tiered customer relationships Implement strategic price increases
- Provide first-level troubleshooting and technical advice
3. Sales Forecasting & Collections:
- Ensure timely AR collections
- Maintain accurate and timely sales forecasting Channel Partner/Distributor Management
- Grow business through existing partners
- Expand coverage via new distributor appointments
- Track and report secondary sales Monitor and improve distributor
4. ROI Market Intelligence: Keep track of industry trends and competitor activity
5. Cross-functional Collaboration: Work closely with supply chain, HR, finance, R&D, procurement, and leadership teams
6. Continuous Development: Participate in 100 hours of learning annually Stay updated on market and technological trends
7. Ethics & Integrity: Demonstrate and promote ethical practices across all activities
EDUCATION, EXPERIENCE & KEY ATTRIBUTES
Education/Experience:
- Technical background required (Engineering or Science)Prior experience in pool or water treatment industries preferred
- Familiarity with disinfection, filtration, and water quality management for recreational water is advantageous
Key Attributes:
- High learning agility and adaptability
- Self-driven, result-oriented mindset
- Strong communication and relationship-building skills
- Collaborative and ethical team player
- Ambitious with a passion for sustainable and safe water management