Supervisor, Housekeeping

Department: Rooms Division

Employment Type: Seasonal - Full Time

Location: Holland America Dawson City Inn

Description

RESPONSIBILITIES

• Training, coaching, rewarding, and disciplining all employees on aspects of the job. 
• Prepare housekeeping paperwork and divide/assign rooms to room attendants evenly. 
• Radio and phone communications with all hotel staff on any safety or service concerns. 
• Daily inspection of guest rooms and employee housing for quality assurance. 
• Update housekeeping logs throughout the resort and assuring the proper storage of chemicals and cleaning products. 
• Interact and communicate with guests, providing property-specific and local information, answering questions, and communicating concerns to a supervisor, creating memorable moments for our guests.
• Performs cleaning duties in cases of emergency or staff shortage 
• Issues supplies and equipment to staff when needed. 
• Establishes standards and procedures for the Housekeeping department. 
• Advises Housekeeping Manager and Guest Services of guest rooms ready for service – consistent updates to the team throughout the day. 
• Records data regarding work assignments, staff actions, and health and safety issues.  

REQUIREMENTS

• Must be able to lift 50 lbs/23 kgs. Some heavy lifting is required.
• Valid Driver’s License (not revoked or suspended) with fewer than three moving violations 
• Must pass a pre-employment background check. 
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in Canada.

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment. 
• Ability to work in a fast-paced environment with multiple tasks and external influences. 
• Ability to work independently with minimal supervision while achieving daily goals. 
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards. 
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

BENEFITS

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program 
• Experience – Of a lifetime!  
• Rewards & Incentives 
• Community Service 
• Employee Activities 
• Professional Growth