Agency Growth and Transformation, Consultant

Create connections that move people and business forward.

At AIA, your customer insight, commercial expertise and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and turn insight into engaging experiences, trusted relationships and sustainable growth for our customers and communities.

Join us to shape how people engage with health, wellbeing and protection, grow through new experiences and extend your impact across Asia.

About the Role

Report to: Senior Manager, Agency Growth & Transformation
Location: Hochiminh City
Function: Agency Distribution | Department: Agency Planning and Strategic Initiatives
Role: Independent Contributor

THE OPPORTUNITY:

We are looking for an Agency Growth and Transformation, Consultant who supports the Strategy and Transformation team in executing organizational strategies, coordinating cross-functional initiatives, and assisting in the delivery of projects that enhance customer value, operational efficiency, and distribution performance.

ROLES AND RESPONSIBILITIES:

Strategic Initiatives & Framework

• Assist in implementing execution plans for strategic initiatives and transformation projects.
• Support development of governance structures and frameworks that guide priorities and business objectives.

Project Management

• Coordinate planning and tracking of cross-functional projects
• Prepare project documentation, monitor timelines, and escalate risks to ensure delivery standards

Customer Focus

• Collect and organize customer data for segmentation and targeting analysis to enhance value propositions
• Support development of tailored propositions for different customer profiles.

Distribution Experience

• Help identify operational pain points in sales processes and document improvement opportunities.
• Assist in deployment of digital tools and automated workflows that enhance productivity and customer engagement

Market Insights

• Gather and consolidate market data, competitor information, and industry trends.
• Prepare summary reports to support strategic decision-making.

REQUIREMENTS:

• Experience: 3+ years of experience with exposures in sales & distribution, customer experience, project management and strategy (experience in agency is a plus).
• Strong communication and collaboration skills
• Detail-oriented and organized
• Proactive and open to learning
• Creative mindset with willingness to contribute ideas

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.