Small Business Digital Concierge Underwriter

Company Overview

FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations.

When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates.

Position Summary 

Small Commercial Insurance (SCI) leverages superior underwriting expertise and world-renowned claims, account services, and financial strength to offer solutions for small businesses.  Ideal candidate must be highly motivated to succeed, have strong communication skills both verbal and written, and have a strong desire to learn with a willingness to embrace change. This position is responsible for supporting the underwriting process for our online platforms for multiple lines of business which include but are not limited to: BOP, Commercial Auto, Workers Compensation, Cyber Digitech, and Umbrella.

Major Duties & Responsibilities:

• Serves as first level of contact for agent inquiries, contract questions, pricing questions, system training needs, and post bind service requests within designated authority.  
• Researches and gathers appropriate information and responds to those inquiries within established Service Level Agreements (SLA’s). Communicates directly with agents both verbally (phone) and/or in writing (email) as required.
  • When outside of designated authority or expertise, forwards to respective business team with supporting research and documentation.
  • When within designated authority; evaluates, accepts, rejects, or modifies risks within established underwriting guidelines, authority, and compliance regulations.  Complies with corporate standards, procedures, business strategies and rating plans.
  • Assumes ownership of agent inquiries through to resolution, including those inquiries that are handled in areas outside of Digital Concierge to ensure agent receives a response and is satisfied.
• Ability to sell and negotiate to achieve profitability for the Company.
• Assists with all transaction types including, but not limited to: new business, renewals, endorsements, referrals, BORs, rewrites, and cancellations as assigned.
• Utilizes Small Commercial Inventory Management systems, MS Dynamics, and UW Services mailboxes, along with additional technologies, to manage daily workload to meet Service Level Agreements with underwriters and agents.
• Builds and maintains a result–oriented relationship with the agents and underwriters to drive overall results including profitability, growth, and retention.
• Performs other duties as required to best serve customer, team, and management needs.

Knowledge, Skills and Abilities:

• Knowledge and understanding of Commercial Property and Casualty insurance principles and practices.
• Strong Interpersonal skills—ability to establish trust and effective working relationships with others—both external and internal customers in a multi-cultural environment.
• Strong Communication Skills, including the ability to provide phone support to our agents. Must be able to  listen effectively, confidently and diplomatically express decisions and outcomes, provide agent training when needed, and present effective written communication to varied audiences.
• Self-motivated; must be able to work independently and within a team/group environment and make logical decisions.
• Demonstrates initiative as evidenced by ability to organize and prioritize work.
• Exceptional understanding of principles and processes for providing excellent customer service. This includes meeting established time and quality standards ensuring customer satisfaction
• Proven analytical skills including the ability to identify and report problems or errors while working with significant amounts of detailed information.
• Outstanding attention to detail and organizational skills.
• Ability to use company’s commercial rating and policy issuance systems and software programs (MS Word, Excel, Outlook, and Dynamics) needed to conduct daily business.
• Strong Knowledge of Duck Creek, Marketplace, and Small Commercial Inventory Management systems a plus.

Education and Experience

• High School Diploma
• College Credits or Insurance Certifications, preferred

Flexibility to work either 9-6 or 10-7 EST 

Why join the FOCUS Team?  

The FOCUS Difference:

• Medical, Dental, Vision, Life, Pet; Flexible Spending Account

• Competitive Salaries

• 401K Match  

• Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave

• Short and Long-Term Disability

• Employee Support Programs, Including Mental Health

• Tuition Reimbursement  

• Matching Charitable Gift Program

• Lucrative Referral Program

• Commuter Benefits

• Flexibility: Remote and Hybrid Opportunities Available

This position is not able to be performed in California, Colorado, New York or Washington. 

 EEO

Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability

Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at [email protected]. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.