Sr Engineer, Software Engineer (ServiceNow Developer)

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

We are seeking a skilled ServiceNow Developer to join our Enterprise ServiceNow Platform team. This role is responsible for developing, configuring, and supporting ServiceNow solutions across multiple business functions, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management, Business Continuity Management (BCM), and Supplier Lifecycle Operations (SLO) as well as multiple scoped applications within the instance.

We are seeking a motivated and technically skilled ServiceNow Developer to join our established ServiceNow development team. This role is ideal for an early-career to mid-level developer who is looking to expand their expertise within a mature enterprise ServiceNow environment. The successful candidate will contribute to the design, development, configuration, enhancement, and support of ServiceNow applications and integrations while working alongside senior developers, architects, platform administrators, and product owners.

The developer will participate in the delivery and continuous improvement of solutions across multiple ServiceNow products, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management (ITOM), Discovery, Business Continuity Management (BCM), Supplier Lifecycle Operations (SLO), and other platform capabilities as required.

Key Responsibilities include:

Platform Development

• Develop, configure, and maintain ServiceNow applications and platform capabilities using industry best practices.
• Build and support workflows, Flow Designer solutions, business rules, client scripts, UI policies, script includes, and catalog items.
• Develop custom applications and modules using the ServiceNow App Engine.
• Participate in the implementation of new platform features and capabilities.

Solution Delivery

• Collaborate with product owners, business analysts, architects, and stakeholders to understand business requirements.
• Translate functional requirements into technical solutions.
• Participate in sprint planning, design discussions, backlog refinement, and sprint reviews.
• Assist in identifying opportunities for automation and process improvement.

Integrations & Automation

• Assist with data imports, transformation maps, APIs, and automated workflows.
• Troubleshoot integration-related issues and support ongoing platform operations.

Platform Support & Maintenance

• Investigate and resolve defects, incidents, and platform issues.
• Support platform upgrades, patching activities, and release deployments.
• Assist with code reviews, testing activities, and deployment validation.
• Maintain comprehensive technical documentation for developed solutions.

Continuous Improvement

• Follow established development standards, governance practices, and security requirements.
• Participate in peer reviews and knowledge-sharing activities.
• Contribute to platform optimization and technical debt reduction efforts.
• Stay current with emerging ServiceNow capabilities and best practices.

Technical Skills

• Experience configuring and developing within the ServiceNow platform.
• Knowledge of JavaScript, HTML, CSS, and web application concepts.
• Understanding of ServiceNow development components, including:
  • Business Rules
  • Client Scripts
  • UI Policies
  • Script Includes
  • Flow Designer
  • Service Catalog
  • Record Producers
  • ACLs and security controls
• Understanding of source control and deployment practices.

Experience or exposure to one or more of the following ServiceNow products:

• IT Service Management (ITSM)
• Customer Service Management (CSM)
• Business Continuity Management (BCM)
• Supplier Lifecycle Operations (SLO)

The ideal candidate:

• Demonstrates strong analytical and problem-solving skills.
• Has a passion for learning and developing technical expertise.
• Communicates effectively with both technical and business stakeholders.
• Works collaboratively within a team-oriented environment.
• Takes ownership of assigned work and follows through on commitments.
• Maintains a customer-focused mindset while delivering solutions.

What You'll Gain

• Exposure to a mature enterprise ServiceNow platform supporting multiple business domains.
• Opportunities to work alongside experienced ServiceNow architects and senior developers.
• Career growth through platform training, certifications, and mentorship.
• Experience supporting strategic enterprise initiatives and digital transformation efforts.
• Participation in a collaborative Agile development organization committed to continuous improvement.

The preferred working arrangement for the role is a hybrid model, with a few days per week in the Columbus, OH office. However, remote work arrangements will be considered for candidates located outside the Columbus area.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

#LI-MS2 #LI-REMOTE

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!
If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Senior Software Engineer, you will focus primarily on providing high-quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document, and maintain applications.

Job Description

Key Responsibilities:

• Analyze solutions, develop, test, debug, document, and deploy software according to standards and best practices.

• Apply secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Use DevSecOps practices, tooling, and techniques.

• Drive continuous improvement and learning through ongoing training, practice, and innovation.

• Manage project priorities, deadlines, and deliverables proactively.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to a Technology Manager/Director.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information systems, or other related degrees are preferred. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.

Experience: Two or more years of software engineering, analysis, or related technology experience.

Knowledge, Abilities and Skills: Proficiency in one or more programming languages such as Java, C++, Python, or JavaScript. Knowledge of software development lifecycle. Proven ability to tackle moderately complex business and development problems. Ability to thrive in a team environment. Insurance/financial services industry knowledge a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Hybrid to normal office environment. Associates may have on-call responsibility after normal working hours and/or on weekends.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 10/05/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Sr Engineer, Software Engineer : $76,000.00-$143,000.00

The expected starting salary range for Sr Engineer, Software Engineer : $76,000.00 - $115,000.00