Patient Services Rep

Description

Essential Job Responsibilities:

• Greet patients in a warm, friendly, and prompt manner 
• Gather patient and insurance information efficiently and accurately 
• Collect and process co-pays from the patient at the time of service 
• Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary
• Answer telephones, screen calls, take messages, and provide information to the appropriate source
• Enter patient data into the EHR system
• Direct and escort patients to physician offices
• Provide information to patients about how to make an appointment
• Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed
• Monitor the work area to ensure that it remains safe, secure, and well-maintained
• Work urgent care hours if required
• Other duties as assigned

Requirements

Education: High school diploma or equivalent preferred

Experience:

• Exceptional interpersonal skills with the ability to establish immediate rapport with patients
• One year of experience in customer service or reception in a health care environment preferred
• Previous healthcare experience and/or familiarity with medical terminology helpful
• Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred

Performance Requirements:

Knowledge:

• Knowledge of basic computer skills
• Knowledge of basic mathematics skills
• Knowledge of individual responsibilities to accurately direct callers
• Knowledge of medical terminology and organization services

Skills:

• Skill in using multi-line phone system, including transferring calls
• Skill is providing excellent customer service

Abilities:

• Ability to get appropriate information to route calls to the appropriate person
• Ability to calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls
• Adequate hearing to answer phone and speak with patients
• Ability to speak clearly and loudly enough to be heard by callers and patients

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.     

Work Environment: Position is in well-lighted office environment. 

Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.