Représentant du centre d'assistance RH - HR Support Center Representative

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Si vous avez d’excellentes compétences en service à la clientèle et en ressources humaines et que vous souhaitez offrir des services selon les normes les plus élevées afin de créer une expérience positive, nous avons besoin de vous!

À titre de représentant(e), Soutien RH de premier niveau, au sein de l’équipe des Services aux employés, vous répondrez aux demandes reçues par téléphone et par voie électronique provenant des employés et gestionnaires de McKesson, d’anciens employés, de personnes à charge et d’organismes externes. Votre rôle consistera à fournir directement des solutions aux demandes ou à les acheminer vers les équipes des Opérations ou des Services partagés appropriées.

Lorsqu’un employé ou un gestionnaire de McKesson a besoin d’aide, il se tourne souvent vers l’équipe des Services aux employés. L’objectif de cette équipe est d’offrir une expérience positive et de grande qualité aux employés et aux gestionnaires qui ont besoin de soutien pour des questions liées aux ressources humaines. Pour y parvenir, la personne titulaire du poste devra :

• Répondre rapidement, avec empathie et précision, aux questions des employés et des gestionnaires.
• Naviguer dans plusieurs systèmes RH afin de trouver les ressources nécessaires pour soutenir les employés et les gestionnaires et assurer une documentation complète des dossiers.
• Communiquer avec clarté et respect, tant verbalement que par écrit.
• Être à l’aise dans un environnement dynamique et axé sur la technologie.

Ce poste relève directement du ou de la gestionnaire principal(e), Services aux employés.

La personne idéale possède d’excellentes compétences en service à la clientèle ainsi qu’une solide connaissance des ressources humaines, de même qu’une capacité démontrée à gérer des initiatives complexes impliquant plusieurs parties prenantes. Elle se distingue par ses aptitudes en communication, en résolution de problèmes et en gestion de plusieurs priorités, ainsi que par son grand souci du détail et sa maîtrise des systèmes RH.

Une réelle volonté d’améliorer la prestation des services aux employés, combinée à une grande capacité d’adaptation, à la discrétion et à un excellent esprit d’équipe, est essentielle. La personne recherchée est déterminée à offrir un soutien RH exceptionnel et à contribuer à une expérience employé de grande qualité dans un environnement dynamique où les priorités évoluent rapidement.

If you have excellent customer service and HR skills and a desire to ensure services are implemented at the highest standards for positive experiences – we need you! 

 

As a first-level HR Support Representative on the Employee Care Team, you will handle phone and electronic inquiries from McKesson employees, managers, former employees, dependents, and external agencies. Your role involves providing direct resolutions or appropriately routing inquiries to relevant Operations or Shared Service departments.   

 

When an employee or a People Leader at McKesson needs assistance, they often turn to the McKesson Employee Care team. The goal of the Employee Care team is to provide a delightful employee experience as employees and people leaders seek assistance on HR matters. To provide a delightful experience, this role must: 

• Respond to employee or people leader questions promptly and with empathy and accurately. 

• Navigate multiple HR systems to identify resources to assist employees and people leaders and ensure thorough case documentation.   

• Communicate both verbally and in writing with clarity and respect. 

• Be comfortable in a fast-paced environment that is technology enabled. 

 

This position reports directly to the Employee Care Senior Manager. The ideal candidate should possess excellent customer service and HR knowledge, with a proven ability to manage complex initiatives involving multiple stakeholders. They should have outstanding communication, problem-solving, and multitasking skills, along with a strong attention to detail and proficiency in HR systems. A passion for improving Employee Care service delivery, coupled with adaptability, confidentiality, and teamwork, is essential. This candidate is dedicated to delivering exceptional HR support and enhancing the overall employee experience in a dynamic, fast-paced environment. If you have excellent customer service and HR skills and a desire to ensure services are implemented at the highest standards for positive experiences – we need you! 

The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.

 

***

Le.la titulaire de ce poste aura à soutenir de façon quotidienne des clients internes et/ou externes à l’extérieur du Québec et/ou aux États-Unis. Par conséquent, ce poste requiert une maîtrise de l’anglais à l’écrit et à l’oral. Veuillez noter que le nombre de postes dont les tâches requièrent une connaissance de la langue anglaise a été restreint dans la mesure du possible.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$53,700 - $89,500

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

 

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

 

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!