Clerk

Title: Clerk                                                                     Department: Claims

Bargaining Unit: Teamster 986                             Grade: 15

FLSA: Non-exempt                                                     Status: Full Time

Position Summary

Greets and assists customers (participants, providers, etc.) in face-to-face interactions or by telephone, serving as the first point of contact. Responds to routine questions and requests via phone, in-person, fax or email to support the general office/department workflow. Performs general clerical support such as filing, mailing distribution, phone support, data entry and basic document creation, ensuring services are provided in an effective and efficient manner. Works under routine supervision.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities

• Answer incoming telephone calls; greet, identify, and direct callers to the appropriate personnel.
• Take and retrieve messages and coordinate appointments as necessary.
• Respond to basic inquiries from participants, beneficiaries, and union representatives regarding benefit plans.
• Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
• Keep reception area tidy and stocked with forms and booklets.
• Assist in preparation of various correspondences and completion of various forms.
• Perform general data entry.
• Perform other related clerical duties such as handling incoming mail, photocopying, scanning, faxing, filing and collating.
• Perform special projects as requested by management.
• Consistently meet quality and production standards for this position.
• Consistently demonstrate excellent attendance and punctuality.
• Perform other duties as assigned within the scope of responsibilities and requirements of the job. Occasional work outside of normal work hours (i.e. weekends/extended hours) based on business needs.

Working Conditions/Physical Effort

• Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements.
• May be subject to interruptions.
• May be required to lift a maximum of 60 lbs.
• Must be able to have flexible work schedule when workflow requires.
• Meet established attendance and punctuality guidelines.

Minimum Qualifications

• High school diploma or equivalent.
• Minimum 6 months prior general office experience or other related experience.
• Prior multi-line telephone experience strongly preferred.
• Solid organization skills with strong detail orientation/high degree of accuracy.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Possess a strong work ethic and the ability to work effectively in a team environment.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to follow standard operating procedures.
• Basic PC skills, including MS Word and Excel.
• Able to maintain excellent attendance and punctuality.
• Ability to effectively interact on a regular basis with management and other personnel within the Company.
• Must be able to work in environment with shifting priorities and to handle a wide variety of activities and confidential matters with discretion.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at [email protected], and we would be happy to assist you.

Zenith American Solutions

Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!