Manager, Operations - Last Mile Delivery - Pickup Experience

Position Summary...

What you'll do...

About the team:
The Driver Experience team focuses on enhancing the engagement of gig contractors through the Spark Driver App. The team works collaboratively across functions to develop innovative solutions, lead strategic initiatives, and manage projects aligned with business objectives. By leveraging strong operational and analytical skills, the team drives improvements that strengthen the overall value proposition and support Walmart’s commitment to delivering exceptional service and operational excellence.

Job Summary

Help shape the future of Walmart's last-mile delivery experience! As a Manager on our Driver Experience team, you'll lead initiatives to make driver pickups faster, easier, and more reliable through the Spark Driver platform. You'll partner with Product, Engineering, Analytics, and Store Operations to solve complex challenges, test innovative solutions, and drive measurable improvements in pickup efficiency.
Your impact will be measured by your ability to reduce pickup defects, shorten driver wait times, and improve pickup completion rates, creating a seamless experience for drivers at scale.

What You'll Do...

• Drive Pickup Excellence: Develop and execute strategies that reduce pickup defects, minimize driver wait times, and improve pickup completion rates.
• Lead Cross-Functional Initiatives: Partner with Product, Engineering, and Store Operations to identify challenges, implement solutions, and deliver measurable results.
• Turn Data into Action: Leverage driver feedback, operational metrics, and analytics partnerships to identify trends, prioritize opportunities, and influence decisions.
• Test, Learn, and Scale: Lead pilots, evaluate results, and scale successful solutions to improve the pickup experience across Walmart stores.
• Champion Continuous Improvement: Build a roadmap for operational improvements, leveraging emerging technologies and AI tools to simplify processes and enhance efficiency.

What You'll Bring...

• Strategic & Analytical Thinking: Ability to solve complex operational challenges, interpret data, and translate insights into actionable strategies.
• Program Leadership: Experience leading cross-functional initiatives and delivering measurable business results.
• Operational Expertise: Background in store operations, fulfillment, logistics, or process improvement. Gig delivery experience is a plus.
• Continuous Improvement Mindset: Experience testing new ideas, measuring success, and scaling effective solutions.
• Technology & Collaboration: Familiarity with AI tools or data platforms like Google BigQuery, along with strong communication and stakeholder influence skills.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.