Service Engineer - Malaysia

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:

The Electrical Service Engineer is responsible for set of pumps monitoring system at site, trouble shoot equipment failure at site, supervise pumps/mixers installation, testing and commissioning of pumps/mixers at site. Provide training to contractors and end users before handing over projects. This role involves a combination of communication, data analysis, and hands on work to improve efficiency, safety, and satisfaction of customers.

Responsibilities:

• Develop relationship with customers
• Collaborate with cross-functional teams
• Optimize processes for efficiency and cost effectiveness
• Troubleshoot and resolve issues
• Safety and Environmental Compliance
• Ensure compliance with safety regulations and protocols
• Implement and maintain safety procedures
• Monitor and mitigate potential environmental impacts
• Plan and coordinate projects with project department
• Manage timelines and budgets
• Communicate with stakeholders and provide project updates
• Technical Support
• Provide technical support to colleagues and clients
• Troubleshoot technical issues
• Train and educate customers on new projects or products
• Documentation and Reporting
• Maintain accurate records and documentation
• Prepare reports on service and trouble shooting
• Present findings and recommendations to management or clients

High Impact Behaviors:

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications:

• A bachelor’s degree in Electrical Engineering
• Minimum 2 years - 4 years experience in pumps from similar industry
• Strong analytical and problem solving skills.
• Proficiency in data analysis and simulation software.
• Knowledge of safety regulations.
• Excellent communication and teamwork abilities.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.