Lead, Pet Services Operations Support & Communication

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through distinct experiences, products, and services.

• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

The Lead, Pet Services Operations Support and Communication plays a critical role in driving operational excellence, project execution, and strategic communication across Pet Services.  This position acts as a key project lead, subject matter resource, and operational liaison, helping ensure business initiatives, process changes, and operational guidelines are executed seamlessly and communicated effectively to key stakeholders and field teams.

The position will work in partnership with cross functional teams across Petco including but not limited to: Pet Services Partners across all levels, Finance, Accounting, IT, and Store Operations.

Essential Job Functions:

 The incumbent must be able to perform all the following duties and responsibilities with or without a reasonable accommodation.

• Act as a centralized point of contact for operational questions and provide guidance and subject matter expertise to field and Pet Service Partners.
• Lead and support cross-functional operational projects from inception through deployment and post-implementation review.
• Partner with cross-functional departments to streamline messaging and prevent operational communication overload.
• Monitor, evaluate, and recommend / develop improvements to internal controls, systems, and processes for Pet Services.
• Develop and support standardize operational procedures and workflows to increase efficiency, reduce operational friction, and enhance overall quality.
• Partner with the Core Services Projects, Vet Services Projects, and the Vet Service Training and Expansion team on critical projects and communications.
• Monitor key performance indicators and operational metrics to evaluate project success and communication engagement, translating results into actionable insights and presentations for leadership and key stakeholders.
• Coordinate and support the period / quarterly closing of the Pet Services cost centers in partnership with Pet Services leaders.
• Serve as a subject matter resource for system administration across all proprietary and legacy Pet Services software.
• Prepare and facilitate monthly staffing report and calls with field leaders, providing insights and recommendations to support operational planning.
• Identify opportunities for process improvement and independently drive initiatives through implementation in partnership with cross-functional stakeholders.
• Create content and deliver external communications as assigned.
• Partner with internal stakeholders on strategy, development, and execution of social media content for Pet Services, ensuring consistent brand voice, audience growth, and measurable engagement across platforms.

Supervisory Responsibility:

This position is an individual contributor role and does not have supervisor responsibility.

Other Duties and Responsibilities:

• Perform additional duties and special projects, as assigned.
• Work with cross-functional partners to continue to innovate and improve pet services for the client and partners.
• Serve as a resource and project lead for cross-functional Partners, providing expertise and guidance to support successful execution of initiatives.

Minimum Requirements:

• Bachelor’s degree in business, finance, or related field or equivalent experience.
• 8+ years of relevant experience in operations, project management, communications, or a related field.
• Proficiency in Microsoft Office (including strong Excel and PowerPoint skills)
• Must have excellent writing, interpersonal communication and multi-tasking skills and be detail oriented. 
• Self-starter and ability to manage and drive projects to completion.
• Ability to thrive in a fast-paced environment.
• Passion for innovation and using technology to drive efficiency. Aspire to continuously provide exceptional client service to all internal business partners.
• Desire to Learn
  • Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes.
  • Constructively and resourcefully adapts to changing needs, conditions, priorities or opportunities.
  • Seeks out opportunities to learn from new discoveries, innovations, ways of looking at things, knowledge, and ideas.
  • Invites and incorporates both giving and receiving productive and well-intentioned feedback.
• Drives for Results
  • Initiates decisive, timely action to address important issues.
  • Demonstrates a strong sense of ownership and a commitment to achieving meaningful results.
  • Sets challenging, clear goals/targets and expectations for achieving business results.
  • Drives initiatives/efforts while taking personal responsibility to make decisions and execute on actions.

#LI-AT2

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

$100,100.00 - $166,100.00

/ year

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits

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