Senior Applied AI Engineer, Patient Experience

About Bask Health

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.

Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.

We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform.

Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality.

About the Role

We're looking for a Senior Applied AI Engineer, Patient Experience to design, build, and ship AI-powered capabilities that improve how patients interact with Bask Health's telehealth platform.

This is a hands-on engineering role focused on bringing large language models, intelligent automation, and machine learning into real patient-facing product experiences. You'll work on practical AI features that help patients understand platform workflows, complete onboarding, navigate treatment-related information, and interact with digital healthcare services more effectively.

You'll collaborate closely with product managers, frontend engineers, backend engineers, and clinical stakeholders to identify where AI can simplify complicated experiences without introducing unnecessary risk or friction.

The work goes beyond building prototypes or connecting an application to an LLM API. You'll be responsible for production-ready implementations, including model selection, retrieval systems, tool integrations, evaluation, monitoring, and reliable fallback behavior.

Because these systems operate in a healthcare environment, you'll need to think carefully about accuracy, privacy, sensitive information, and the boundaries between helpful AI assistance and decisions that require qualified clinical professionals.

You'll have meaningful ownership over technical decisions and will help establish reusable patterns for delivering dependable AI features across patient-facing applications.

We're looking for someone who enjoys shipping software, experimenting with new AI capabilities, and solving complex engineering problems while maintaining strong standards for product quality and reliability.

What You'll Do

• Design, develop, and deploy AI-powered features across Bask Health's patient-facing applications.
• Build intelligent experiences that help patients navigate onboarding, questionnaires, and digital care workflows.
• Develop AI-assisted interfaces that simplify complex patient interactions.
• Integrate large language models into existing frontend and backend applications.
• Build production services that support patient-facing AI features.
• Design retrieval-augmented generation systems using approved, relevant knowledge sources.
• Implement structured outputs, tool calling, and workflow orchestration for AI applications.
• Develop AI-assisted patient support and information experiences within approved boundaries.
• Collaborate with clinical and product stakeholders to define safe AI behavior and escalation requirements.
• Ensure AI-generated content does not independently replace clinical judgment or prescribing decisions.
• Create safeguards for inaccurate, unsupported, or inappropriate AI-generated responses.
• Build mechanisms for uncertainty handling, human review, and escalation when appropriate.
• Design evaluation datasets and testing procedures for patient-facing AI features.
• Measure response accuracy, relevance, latency, reliability, and user experience.
• Implement monitoring and observability for production AI applications.
• Investigate model failures, unexpected outputs, and performance issues.
• Optimize prompts, retrieval pipelines, and application logic to improve output quality.
• Evaluate AI models and providers based on performance, cost, reliability, and operational requirements.
• Develop secure integrations between AI services and existing Bask platform APIs.
• Work with engineering teams to ensure appropriate authentication, authorization, and data access controls.
• Support privacy-conscious handling of patient information and sensitive application data.
• Collaborate with frontend engineers to deliver responsive, intuitive AI-powered interfaces.
• Build reusable components and backend services for future patient-facing AI features.
• Write maintainable, well-tested code and participate in technical design reviews.
• Contribute to architecture discussions and help establish applied AI engineering standards.
• Mentor other engineers and share practical knowledge about production AI development.
• Use experimentation and product feedback to improve AI-assisted patient workflows.
• Own features from technical design through deployment, monitoring, and iteration.