Senior Analyst - Service Quality

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

As a global insurance brokerage, Gallagher seeks to provide the best service to its customers. The Gallagher Service Center is a crucial component of our ability to provide industry-leading quality and customer service, helping our global teams serve our end customers better, meet regulatory requirements and improve speed to market. The Gallagher Service Center (GSC) supports various divisions of Gallagher, providing premier service to our customers around the globe. The GSC has grown into a team of more than 10,000 employees across four locations Kolhapur, Shimoga, Bengaluru, Pune, providing reliable, fast and high-quality support to field staff. Working at the GSC gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills, improve their knowledge and deliver tangible results. At Gallagher, we want to empower you to make a difference, take control and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunities

How you'll make an impact

Responsibilities

• Testing Account Reconciliations including Cash & Bank, Prepaid, Accruals, Account Receivable, Accounts Payable, etc.
• Communicating testing queries to stakeholders.
• Perform monthly & quarterly reporting activities based on the testing performed.
• Following up of Open items & ensuring timely resolution, including timely communication with stakeholders
• Ensuring high accuracy in the process
• Being adaptive with Company Policies & Guidance Notes
• Sound knowledge of Reconciliation process
• Proactively identify process improvements
• Get Cross trained on other process as per requirement

About you

Qualifications

• Good Accounting knowledge
• Intermediate Excel knowledge
• Good Attention to detail and accuracy
• Good Communication Skills – Verbal & Writing both.
• Proactive and able to work independently
• Ability to effectively work in team
• Flexible and able to prioritize tasks
• Dynamic & able to adapt to new tools & changes.
• 4 to 8 years Exp in Reconciliations like Cash/Bank, Balance Sheet etc

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)