Commercial Operations Analyst - Oakville, CA (Hybrid)

Job Summary

The Commercial Operations Analyst will report directly into the Head of Operations and will be primarily accountable for the ongoing maintenance and hygiene of CRM data to support data management platforms and sales reporting enablement. Collaborating with both IT and Sales leadership, this role will maintain the HCP heirarchy and alignment to accounts to help ensure accurate reporting and measurement of performance. This role will also work directly with field-based roles to support HCP enrollment and adoption of data management platforms, support and troubleshooting, as well as insight generation.

Position Overview:

The Commercial Operations Analyst (Discover) will report directly into the Head of Operations and will be primarily accountable for the ongoing maintenance and hygiene of CRM data to support data management platforms and sales reporting enablement. Collaborating with both IT and Sales leadership, this role will maintain the HCP hierarchy and alignment to accounts to help ensure accurate reporting and measurement of performance. This role will also work directly with field-based roles to support HCP enrollment and adoption of data management platforms, support and troubleshooting, as well as insight generation.

The ideal candidate must demonstrate strong analytical, organizational, and communication skills, as well as an ability to contribute creative yet practical solutions to problems. The ideal candidate will be able to work effectively in a key cross functional role within Insulet Corporation.

Responsibilities:

• Accountable for overall accuracy and completeness of HCP and clinic records in CRM system
• Creation and changes to CRM records based on commercial input
• Maintain alignment of HCPs to clinics and overall territory structure
• Leverage software platforms and plug-ins to identify duplicate records and merge primary and associated records
• Create and maintain reporting to leverage CRM and data management platforms to deliver integrated insights for the commercial teams
• Collaborate with the field-based Discover role(s) to facilitate account setup and troubleshooting, as required

Education and Experience:

• Bachelor’s degree or equivalent experience in data management, CRM, and/or equivalent combination of education and experience

Preferred Skills and Competencies:

• Experience with computer skills to include, but not limited to Salesforce.com, Word, Power Point, Visio, Excel, Access.

Physical Requirements:

• Ability to travel to the office when required
• May require long periods of sitting

This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office.   

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Pay Range: The expected salary for this position is $49,225.00 - $63,275.00 CAD annually. Vacancy Status: This role is a newly created position.