Residential Case Manager for Adolescents

Help Change Lives. Help Change Generations.

Every young person deserves to feel safe, supported, and hopeful about their future.

At The Florence Crittenton Agency (FCA), we serve adolescents who have experienced significant trauma, challenging family circumstances, mental health needs, substance use disorders, and exploitation. We believe that with the right support, consistency, and relationships, young people can heal, grow, and build a different future.

We are seeking a dedicated Case Manager who is passionate about advocating for adolescents, coordinating meaningful services, and helping young people navigate their journey from admission through discharge.

This is rewarding work, but it is not always easy. Our clients need professionals who are compassionate, organized, dependable, and comfortable working in a residential environment where flexibility, teamwork, and sound judgment matter.

More Than Traditional Case Management

Our Case Managers play an important role in the overall treatment team. While coordinating services, supporting families, and managing documentation are central responsibilities, Case Managers also work directly with adolescents and help maintain a safe, structured, trauma-informed residential environment.

What You Will Do

• Coordinate individualized case management services for adolescents from admission through discharge, including referrals, appointments, family engagement, and transition planning.
• Initiate treatment plans using referral documentation and collaborate with counselors responsible for clinical assessments, diagnoses, and treatment goals.
• Build supportive, professional relationships with adolescents while advocating for their individual needs.
• Coordinate and participate in Child and Family Team Meetings, treatment team meetings, foster care reviews, court proceedings, and other required meetings.
• Maintain regular communication with families, DCS, schools, healthcare providers, and other community partners.
• Coordinate and provide authorized transportation to appointments, court proceedings, and other approved activities.
• Respond to youth requests and help address practical needs, family contact, appointments, and other individualized concerns.
• Complete accurate, timely case management documentation and maintain compliance with applicable deadlines and standards.
• Work collaboratively with residential staff to provide youth supervision, structured activities, life-skills groups, and direct-care support when needed.
• Assist with crisis response, de-escalation, and immediate safety interventions consistent with training and agency policies.
• Participate in rotating on-call coverage, including direct-care staffing support when needed to maintain safe operations and required staffing ratios.
• Maintain professional boundaries, confidentiality, and compliance with agency policies and applicable regulatory requirements.

What Helps Someone Succeed Here

• Bachelor's degree from an accredited college required.
• At least one year of related experience working with children or in human services or residential treatment. Qualifying internship, practicum, or volunteer experience may be considered.
• Experience working with adolescents who have experienced trauma, behavioral challenges, mental health needs, or family instability is especially valuable.
• Strong organizational skills and the ability to manage competing priorities, documentation deadlines, and multiple responsibilities.
• Excellent communication skills and the ability to collaborate with families, community partners, and multidisciplinary teams.
• The ability to remain calm, professional, and compassionate during challenging situations.
• Willingness to provide direct-care support and participate in rotating on-call responsibilities based on agency needs.
• Valid Tennessee driver's license and eligibility under agency automobile insurance requirements, including a minimum age of 24 when required for client transportation.
• Ability to complete required Handle with Care, CPR, First Aid, and other agency training.

If you are looking for more than just a job-and want to be part of a team committed to helping adolescents heal, grow, and build brighter futures-we encourage you to apply.

The Florence Crittenton Agency is an Equal Opportunity Employer.