National Complex Liability Technical Claims Lead

Company:

Marsh

Description:

We are seeking a talented individual to join our Claims team at Marsh. This role will be based in Montreal. This is a hybrid role that has a requirement of working at least three days a week in the office. Qualified candidates in other locations across Canada will be considered.

 

The Complex Casualty Claims Lead for Canada is responsible for facilitating casualty claims management within the defined operational parameters of the claims team to ensure the prompt and equitable resolution of client claims. This role is also responsible for internal training on casualty policies and current trends/insights currently impacting the casualty market.  

 

Reporting directly to the Chief Claims Officer, this position requires a professional with substantial experience in claims, policy wordings, large loss casualty claims management, various insurer towers and or third party claim adjusting. 

 

This individual will be technically focused and able to drive initiatives to handle complex claims resolution from the onset of the file. In-depth knowledge of Insurance Markets and their claim resolution procedures is a requirement for this hire.

 

We will count on you to:

• Manage client advocacy activities.
• Have ownership of hands-on active claim management, coverage reviews, problem solving and settlement strategies for clients.
• Provide technical claim assistance, leadership and mentoring to colleagues.
• Manage client relationships as Senior Relationship Manager for claims.
• Analyze loss details to determine appropriate policies and coverage.
• Drive the claims process for clients through participation in claims strategy discussions in order to ensure progress and equitable resolution.
• Interact closely with internal Client Executives and Claims Advocacy colleagues to better the claim experience for clients.
• Have a strong focus on clients and providing value-add claim services
• Work closely with internal and external leadership groups to foster understanding of how to mitigate Marsh risk by closing claims optimally.
• Provide support to Broking teams by participating in the creation of client specific claim protocols.
• Monitor insurer responses to reported claims and engage with insurers and their professional advisers in order to support the expeditious and smooth resolution of claims.
• Liaise and work closely with other claims team members to develop claim management best practice.
• Draft communication to clients and/or insurers and reviewing documents prepared by the clients, in order to support the claims process.
• Build relationships with key stakeholders both internally and externally.

 

What you need to have:

• Minimum 10+ years’ experience in a commercial claims environment either at the adjustor, lawyer, insurer, engineer, legal or brokerage level
• In-depth understanding of relevant insurance law and claim litigation procedures
• Direct involvement with large, complex property losses
• Strong carrier relationships and detailed knowledge of insurance market claim procedures
• University degree or College certification
• CIP, CAIB, CRM, LL.B, all assets
• Fluent in written and oral communication in both French and English

 

What makes you stand out?

• Being a motivated, independent, self-starter capable of working in a dynamic, fast paced team environment
• Strong technical background in casualty, construction, PSPL (project specific professional liability), E&O, environmental, and crime claims and complex or global insurance structures
• Excellent written, presentation and communication skills
• Strong negotiation skills and ability to develop claim strategies
• Ability to work well under pressure and be accountable for deliverables
• Ability to build strong professional relationships
• Understanding of risk and mitigation strategies
• Proficient in Microsoft office applications

 

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.  

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with applicable legislation, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact [email protected]

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.