Customer Service and Sales Representative

Description

Job Description

We are an Equal Opportunity Employer 

This is an entry-level, full position.  
We are currently seeking a creative, ambitious candidate to join our team as a Professional Sales Representative in our Mailbox sales department.  

What is ICM Corporation (www.catalog-sales.com)? We are a growing company that specializes in e-commerce/catalog marketing, distribution, and manufacturing with a total of eight different divisions (or companies). We have been in business for over two decades and are working to continually grow that number! ICM Corp. is based in South Milwaukee and is only a 20-minute drive from UW-Milwaukee, or, 12 minutes from Miller Park!  

What can we offer you?
· Full Benefits Package with Medical, Dental, Life, STD/LTD & Vision Insurance (FT)
· Paid Vacation Time (FT)
· Company Sponsored 401(k) Plan (PT/FT)
· Flexible Work Hours and Schedule
· We know your education and family should come first! Friendly, helpful, and open company culture
 · Personal and Professional Growth Encouraged
· Managers have an open-door policy
· Cross-Training
· Medium-Sized Business ran with a Small Business Mentality
· Casual Fridays!
General Duties:
· Deal directly with customers either by telephone or electronically
· High volume call center environment
· Respond promptly to customer inquiries
· Handle and resolve customer complaints
· Obtain and evaluate all relevant information to handle product and service inquiries
· Provide pricing and delivery information
· Perform customer verifications
· Set up new customer accounts
· Process orders, forms, applications, and requests
· Organize workflow to meet customer time frames

Requirements

Skills & Qualifications:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:  

· College degree preferred, not required. 

· No prior experience necessary, two year of sales experience preferred. 

· Strong verbal communication skills.

· Willingness to make a high volume of outbound calls. 

· Willingness and ability to learn product information. 

· High level of self-initiative and follow-through in completing assignments. 

· Capable of handling a large volume of work accurately and promptly.

 A high degree of personal organization and ability to prioritize projects. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.  

· Direct requests and unresolved issues to the designated resource 

· Manage customers' accounts 

· Keep records of customer interactions and transactions 

· Record details of inquiries, comments, and complaints 

· Record details of actions taken 

· Prepare and distribute customer activity reports 

· Maintain customer databases 

· Manage administration 

· Communicate and coordinate with internal departments 

· Follow up on customer interactions 

· Provide feedback on the efficiency of the customer service process