Dispatcher

Description

GENERAL SUMMARY: 

Reporting to the Transportation Manager, performs work to support efficient warehouse shipping and dispatch in order to safely and efficiently meet the needs of Goodwill retail stores and donation sites. 

ESSENTIAL DUTIES & RESPONSIBILITIES: 

• Ensure that store deliveries are completed on a timely basis, returns are handled properly and timely, and all shipping and receiving responsibilities are completed daily. 
• Respond to stores needs in a timely and efficient manner to promote a positive experience. 
• Communicate special requests and delivery issues with drivers via telephone or radio throughout the day. 
• Facilitate resolution of driver issues and problems in conjunction with Transportation Manager 
• Assist with the routing of deliveries to ensure that Drivers begin deliveries in a timely manner/ 
• Create and maintain an effective, productive team. 
• Check in driver’s when they return to the warehouse in the afternoon. 
• Review driver’s logs to confirm that all deliveries were made and returns picked up, as needed. 
• Assist Transportation Manager with the coordination of vehicle repairs and schedule substitute vehicles when necessary. 
• Communicate driver issues, special delivery circumstances or other relevant information to the Transportation Manager. 
• Assists in the coordination and supervision of Salvage operations i.e. Electronic 
• Waste processing. 
• Assists and oversees the safe loading and unloading of freight trucks 
• Maintains & adheres to all DOT mandated policies and procedures 

Operations: 

• Prepare and maintain all necessary reports and records in conjunction with daily operations. 
• Direct the safety and security efforts for personnel and locations under your control, including key and lock control. 
• Attend and conduct work project meetings. 
• Ensure compliance with all Goodwill Industries policies, CARF standards and safety and security regulations. 
• Other related duties as assigned. 

Requirements

QUALIFICATIONS: 

• Must have practical knowledge of warehouse and shipping procedures. 
• Must be able to load and unload materials and supplies. 
• Proven written and verbal communication skills. 
• Ability to perform basic math computations. 
• Ability to read purchase orders. 
• Ability to perform successfully in a Team environment. 
• Current valid driver's license. 
• Tractor, trailer, forklift and general warehouse equipment knowledge. 
• Knowledge of transportation and DOT equipment maintenance requirements useful. 
• Knowledge of all applicable federal and state transportation regulations. 
• Must not present a direct threat to the safety and health of self, others or property. 
• No record or disclosure of criminal conviction record that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior in conflict with the functions listed on this job description. 
• Must provide proof of identification and eligibility to work in the United States. 
• Must pass a drug screening and criminal background check. 
• Must be able to perform essential functions of the Dispatcher job description with or without reasonable accommodation. 
• Must meet Goodwill Industries quantitative and qualitative performance standards. 

POSITIONS SUPERVISED: 

• No positions supervised. 

POSITION INFORMATION: 

This position is a full time, non-exempt position eligible for Medical, Dental, Vision, Life Insurance; 403(b) retirement plan; Paid Holidays, Vacation and Sick Leave.?This position is employed by Goodwill Industries® of Sacramento Valley and Northern Nevada, Inc. 

WORK CONDITIONS/HAZARDS: 

• Work is performed in all kinds of weather, generally in an open truck parking area. 
• Some work is performed on dock or warehouse area. 
• All supplies and data maintenance is done in an office environment. 
• High adaptability required. 
• Work environment usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations.