Account Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy.

Job Summary

The Account Manager is responsible for managing and developing a portfolio of hotel partners within the Bedbank division, ensuring competitive commercial agreements that maximize revenue, profitability, and market share. This role focuses on building strong supplier relationships, negotiating rates and inventory, identifying growth opportunities, and positioning the company as the preferred distribution partner in assigned destinations. Working closely with hotel partners and internal stakeholders, the Contract Manager drives commercial performance through strategic contracting, data analysis, and market expertise.

Key Responsibilities

• Manage and develop a portfolio of hotel partners within assigned destinations.
• Negotiate commercial agreements, rates, allotments, promotions, and special deals to secure competitive product offerings.
• Build and maintain strong relationships with hotel suppliers through regular communication, meetings, and business reviews.
• Monitor, analyze, and report on key performance metrics, including revenue, profitability, room night production, and market share.
• Identify opportunities to improve commercial performance and implement strategies to drive growth.
• Promote the company as the preferred partner for hotel suppliers and ensure alignment with company strategy.
• Conduct market and competitor analysis to identify trends, opportunities, and potential risks.
• Manage and mitigate financial and contractual risks within the destination portfolio.
• Represent the company at industry events, trade shows, networking activities, and supplier meetings.
• Collaborate with internal teams to optimize product availability, commercial performance, and supplier engagement.

Required Skills & Experience

• Proven experience in hotel contracting, account management, sales, procurement, or a related commercial role.
• Strong negotiation and relationship management skills with the ability to influence stakeholders at all levels.
• Excellent analytical skills and the ability to interpret commercial and performance data.
• Experience managing supplier relationships and delivering measurable business results.
• Strong decision-making skills with the ability to work independently and proactively.
• Advanced proficiency in Microsoft Excel and other business reporting tools.
• Excellent communication, presentation, and interpersonal skills.
• Results-oriented mindset with a strong commercial focus and a "can-do" attitude.
• Solid understanding of the assigned destination, including local market dynamics and hotel supplier landscape.
• Minimum of 2–3 years of relevant experience in hospitality, travel, tourism, or a related industry.
• Experience working with senior stakeholders and upper-level management.
• Fluency in English, both written and spoken.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.