- Location
- Hybrid - Islamabad & Lahore
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Support (CSP)
- Seniority
- Manager
- Experience
- 5+ years
- Source
- Greenhouse
Description
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
As a Support Program Manager, you will lead strategic, cross-functional initiatives that improve the end-to-end customer experience. You will partner closely with Sales, QTO, OM, Billing, and Post Sales teams to identify opportunities, align stakeholders, improve processes, and deliver measurable outcomes.
What You'll Do:
- Own Support strategic programs from problem definition and business case development through implementation and measurement.
- Partner with Support, Sales, OM, Billing, and other cross functional teams to align goals, scope, milestones, dependencies, and decision rights.
- Identify customer journey pain points, operational gaps, and cross-functional friction that affect customer experience.
- Build program plans, governance routines, risk registers, success metrics, and executive-ready updates.
- Translate operational and customer data into insights, recommendations, and prioritized actions.
- Coordinate workstreams, resolve dependencies, and drive accountability across teams.
- Design scalable processes, documentation, tooling, and enablement that allow teams to operate consistently and independently.
- Track program outcomes and use feedback and data to refine solutions after launch.
What We're Looking For:
- 5+ years of experience in program management, business operations, strategy, customer operations, or a related field.
- Proven experience leading complex, cross-functional initiatives with multiple stakeholders and dependencies.
- Strong customer-experience orientation and an ability to connect operational improvements to business outcomes.
- Excellent project planning, prioritization, risk management, and execution skills.
- Strong analytical ability, including experience defining metrics, analyzing data, and communicating insights.
- Ability to influence without authority and build trust across Sales, Operations, Finance, Billing, and Support teams.
- Excellent written and verbal communication, including executive-level storytelling and status reporting.
- Comfort operating in ambiguous, fast-paced environments and turning broad problems into actionable plans.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
Regarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.
Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.