- Location
- San Francisco, California, United States · published
- Workplace
- Onsite
- Type
- Full-time
- Department
- Legal
- Seniority
- Senior
- Source
- Workable
Description
San Francisco, CA | Full-Time | In-Office
Real Work-Life Balance | Flexible Schedule | Woman-Owned Boutique Firm
Spears & Shelf, LLP, is a woman-owned trust and estate firm in San Francisco built on exceptional client service, a collaborative team, and real work-life balance. We are looking for a senior paralegal who understands the substance behind the paperwork and who wants to bring that experience to managing the client experience, from first call to deliverable. If you’re an experienced paralegal who is ready to step into a leadership role and cares about helping people through meaningful life events, we’d love to meet you.
About the Role
You will lead the client experience from first call to final deliverable, supervise the staff and outside service providers, and keep every estate planning, trust administration, and probate matter on schedule. You will keep legal projects on track so the attorneys can focus on legal work, and you will be the go-to resource for client questions that do not need an attorney.
This is a new, long-term leadership position. Attorneys and clients will count on you to know exactly where every matter stands, with real ownership, partner support, and predictable hours for real work-life balance.
Key Responsibilities
Client experience:
- Maintain overview of all client matters
- Oversee intake and new client setup
- Keep every client informed on matter status and next steps
- Field routine client questions and loop in attorneys as needed
Estate planning:
- Initiate and manage drafting process, track project progress, and answer drafter questions
- Check drafts for completeness before they go to the attorney
- Coordinate deeds, signings, notarizations, binders, and trust funding follow-up
Trust, incapacity, and probate administration:
- Supervise the trust administration paralegals to keep deliverables on schedule
- Run internal tracking meetings to manage project progress
- Coordinate appraisals, annual letters, and other third-party needs
- Flag staffing needs and adjust allocation as caseloads grow
Operations and vendor partners:
- Know the process and substance of every role on the team
- Maintain firm forms, checklists, and project-tracking systems
- Manage outside paralegals, notary, deed, and accounting service providers