Senior Secondary Logistics Agent

Honkforhelp

Today

Salary: $18 – $20/hr
Location: Remote
Workplace: Remote
Type: Full-time
Department: Operations
Seniority: Senior
Source: Lever

Description

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.

HONK is modernizing towing, roadside assistance, and logistics management for insurers, fleet and rental companies, automaker OEMs, and collision repair and salvage partners. Through our towing network and cloud platform, we move vehicles efficiently, with real-time traceability from pickup to drop-off. Our Secondary Logistics team runs secondary tow operations, negotiating fees, managing release documentation, and getting impounded and stored vehicles released quickly, accurately, and at the right cost.

Our Secondary Logistics team handles secondary services, transportation, and high-priority requests. We're looking for a Sr. Secondary Logistics Agent to be the senior support tier. This is a hands-on role; you'll be the go-to person when a release gets stuck: taking escalations, negotiating with lots and tow providers, and owning each job until it's done.

Skills

Customer Service