- Type
- Full-time
- Department
- Engineering
- Seniority
- Senior
- Experience
- 5+ years
- Source
- Eightfold
Description
## Join our Team
About this opportunity:
To provide L1 support for incident resolution, event monitoring and technical operations across wide area network (WAN) technologies and products, including routers, switches, firewalls, proxies, load balancers, VPNs, cloud platforms and Windows and Linux servers. The role also contributes to the transformation of NOC operations through AIOps, automation tools, intelligent event management and continuous service improvement to enhance operational efficiency, service reliability and incident resolution
What you will do:
- Utilize strong technical knowledge of L2 and L3 networking protocols to support network operations, perform initial investigations and facilitate timely incident resolution.
- Apply an understanding of cloud platforms such as GCP, AWS, Azure and IBM Cloud to support network performance, availability and reliability.
- Implement ITIL incident, problem, and change management practices while adhering to defined service level agreements (SLAs) and operational procedures.
- Demonstrate flexibility in work approach and responsibilities, including participation in 24/7 rotational shifts.
The skills you bring:
“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”
- * Minimum 5 years of experience in WAN network monitoring, NOC operations, or technical support roles.
- Candidate Must be flexibile in work approach and responsibilities, including participation in 24/7 rotational shifts.
- Must have exp in Networking fundamentals, including the OSI model, TCP/IP, VLANs, subnetting, routing and switching and Palo Alto firewalls. Understanding of WAN connectivity, VPNs, proxies, load balancers and network infrastructure components.
- Experience in event management, incident investigation, network troubleshooting and ITSM processes and exposure to AIOps platforms, automation tools, or scripting is desirable, with the ability and willingness to develop these capabilities further.
- Ability to work independently, prioritize multiple tasks and make decisions within defined L1 support guidelines. Adaptability to 24/7 rotational shifts and changing operational requirements. Strong incident documentation, escalation and stakeholder management skills.Basic understanding of AIOps concepts, including event correlation, alert deduplication, noise reduction, anomaly detection and predictive or proactive incident identification.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida