Assistant Manager-Technical Services

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Job Title:

Assistant Manager - Technical Services

Location:

Dehradun / Rishikesh - Uttarakhand

Experience:

5–7 Years

Industry:

Construction Chemicals / Underground Construction / Mining & Infrastructure

Objective of the Role

The primary objective of this role is to provide technical support for concrete and cementitious products, conduct product trials, optimize concrete mix designs, troubleshoot site-related issues, and support business development through technical expertise and customer engagement.

Job Responsibility

Technical Support & Site Trials

• Conduct concrete and grout trials at project sites and batching plants.
• Provide technical guidance for product application and usage.
• Troubleshoot concrete-related issues at the site.

Product Development & Optimization

• Support development and improvement of concrete admixtures and cementitious products.
• Optimize mix designs based on project requirements.
• Coordinate with R&D and quality teams for product evaluation.

Customer & Project Coordination

• Interact with customers, consultants, and site teams for technical discussions.
• Support sales team in technical presentations and approvals.
• Ensure timely technical service support to ongoing projects.

Documentation & Reporting

• Prepare technical reports, trial reports, and performance evaluations.
• Maintain records of site visits, product performance, and customer feedback.
• Ensure compliance with technical standards and specifications.

Competencies

Knowledge

• Concrete technology and mix design
• Construction chemicals and admixtures
• Underground construction and tunnelling applications
• Quality control procedures and testing standards

Skills

• MS Excel, PowerPoint, and reporting
• Technical presentation and communication
• Problem-solving and analytical skills
• Coordination and customer handling

Abilities

• Strong communication and interpersonal skills
• Ability to work independently at project sites
• Decision-making and troubleshooting ability
• Team collaboration and coordination

Relevant Work Experience

• Experience in concrete technology, construction chemicals, tunneling projects, or infrastructure projects.
• Hands-on experience in site trials, batching plants, and technical service support preferred.

Special Working Conditions

• Extensive traveling required.
• Frequent visits to remote project locations and underground/tunnel sites.

Main Interactions of the Role

• Internal: Sales Team, R&D Team, Supply Chain, Technical Service Team
• External: Customers, Consultants, Contractors, Applicators, Project Site Teams

Educational Qualification

Mandatory:

• B.Tech / Diploma in Civil Engineering

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