Security Supervisor

Security Supervisor

Mandarin Oriental Jakarta is looking for a Security Supervisor to join our Security team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

About the job

Based Mandarin Oriental Jakarta, the Security Supervisor is responsible for overseeing daily security operations to ensure the safety and security of all guests, colleagues, and hotel property. The Security Supervisor reports to the Director of Security/ Assistant Security Manager.

As Security Supervisor, you will be responsible for the following duties:

1. Department Supervision & Leadership

• Provide guidance and support to all colleagues in the Security Department to ensure tasks are carried out effectively.
• Maintain good working relationships with other departments to ensure smooth operational coordination.
• Serve as a role model for all colleagues by adhering to hotel policies and procedures.

2. Safety & Security Operations  

• Maintain a safe and comfortable environment for guests and colleagues.
• Assist in implementing the department’s Standard Operating Procedures (SOP) and Policies & Procedures (P&P).
• Protect hotel assets through proactive security measures and routine monitoring (Gate Pass).
• Monitor and supervise potential violations within the hotel premises.
• Work closely with the outsourced security company to ensure compliance with Mandarin Oriental Hotel Group policies and procedures.

3. Emergency Preparedness & Compliance

• Assist in providing training to all employees and the security team regarding FLHSS (Fire, Life, Health, Safety, Security) and applicable safety regulations.
• Train colleagues on emergency preparedness procedures.
• Ensure compliance with safety policies and procedures in accordance with Jakarta Fire Brigade regulations.
• Follow up on incident, loss, or accident reports.
• Assist in maintaining FLHSS & E audit scores and Risk Assessment (GRAB) results in line with departmental and hotel targets.

​4. Reporting & Administration

• Prepare daily, weekly, and monthly reports in the GSIICS application system in a timely manner.
• Maintain required documentation such as the Daily, Weekly & Monthly  Checklist (FLHSS&E) in GSIICS and operational reports.

5. External Liaison

• Maintain good working relationships with law enforcement agencies and other external security-related stakeholders

6. Human Resources Responsibilities

• Uphold a high ethical standard for the Security team to emulate.
• Create a working environment that fosters motivation, participation, and colleague initiative.
• Apply positive coaching techniques when addressing disciplinary issues.

As Security Supervisor, we expect from you:

Educational Background

• Minimum high school graduate; a Bachelor’s or Diploma in Security Management is preferred.
• Professional certifications in security and safety (e.g., Fire Safety, Risk Assessment, Basic/Advanced Security Training) are an advantage.

Experience

• Minimum of 3 years of supervisory or Leader’s experience, preferably in the hospitality industry or luxury hotels
• Proven experience in managing multi-disciplinary security teams, including outsourced personnel.

Skills & Competencies

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• High integrity, professionalism, and the ability to maintain confidentiality.
• Ability to deliver effective training and coaching for security personnel.

Technical Proficiency

• Proficient in computer use and Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Familiar with CCTV surveillance systems, access control systems, key management systems, fire protection equipment, as well as other security and safety devices.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Health Insurance. Supporting your health is part of supporting your success. Comprehensive health coverage is provided to support your wellbeing and your family.
• Duty Meals. Good food fuels great work. Enjoy daily meals prepared fresh by our MO Makan - Colleague Restaurant Kitchen.

We’re Fans. Are you?