PBX Operator

Job Summary and Responsibilities

As our ALT Relief PBX Operator, you will be responsible for the hospital telecommunications. You will effectively operate a multi-line telephone console, transferring and connecting customers to their destinations.Every day, you will be crucial in ensuring seamless communication throughout the hospital, efficiently managing incoming calls, routing them accurately, and providing a professional and helpful first point of contact for patients, visitors, and staff. To be successful in your role, you will meticulously manage hospital telecommunications, expertly operating a multi-line telephone console to connect customers to their destinations. You will demonstrate exceptional efficiency, clarity in communication, and a strong customer service orientation, ensuring seamless operations while adhering to the terms and conditions of the applicable collective bargaining agreement.

• Answers in-coming and out-going telephone lines efficiently and expediently, using a " touch and transfer " procedure, using multi-line PBX system. 
• Proficiently creates positive telephone communications by answering telephones promptly with the proper identification, asking questions for clarification and transferring calls accurately and promptly. 
• Promotes customer relations by offering assistance when apparent need exists, acknowledging patients/customers promptly, calling customers by their proper name, and responding courteously and respectfully to questions. 
• Assists with Quality Assurance procedures as needed.
• Communicates all problems encountered to supervisor or Director. 
• Willing to work in a team environment to accomplish productivity standards. 

Job Requirements

Required

• High School Graduate/GED
• Previous PBX or multi-line experience.

Preferred

• Previous customer service experience

Where You’ll Work

Hello Humankindness

Join Siena Hospital: Impacting Lives, Locally and Nationally

At Siena Hospital, you'll become an integral part of Dignity Health Nevada, the only not-for-profit, faith-based healthcare system in the region. For over 70 years, guided by the Adrian Dominican Sisters' inspiring vision, we have proudly delivered compassionate, high-quality care to the Henderson and Las Vegas communities, always prioritizing the needs of the underserved.

Our modern Siena Campus, a 326-bed acute care hospital, opened in 2000. It significantly expanded the vital services initially established by our Rose de Lima Campus, effectively meeting the evolving healthcare needs of our growing community.

Your impact, however, extends far beyond our local communities. We are also a proud member of CommonSpirit Health, a national leader operating over 2,200 care sites across 24 states. This vast network provides unparalleled opportunities for professional growth, continuous learning, and making a profound difference on a grander scale, collectively impacting nearly 1 in 4 U.S. residents.

If you are driven by an unwavering commitment to social justice, passionate about achieving health equity for all, and eager to contribute your talents to new, innovative ways of delivering compassionate care within a deeply collaborative and supportive environment, then your search ends here. Welcome to Siena – and welcome to a career of meaningful impact.