- Location
- Taguig, Metro Manila, Philippines · published
- Type
- Full-time
- Source
- Workable
Description
About First Circle
First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering innovative new products and services. As part of our ongoing growth, we're strengthening our Collections Team to boost recovery rates and reduce delinquency. We're looking for a hardworking, reliable, and hands-on Field Collector or Skip Tracer to join us.
We are seeking a dynamic Collection Analyst for our Late Stage Accounts to join our Product Operations team. This role will be doing client calls for desk collection operations. The Collection Analyst will play a critical role in bridging internal teams and external stakeholders, fostering relationships, and driving First Circle’s growth initiatives.
Responsibilities
- Account Management: Oversee M2+ delinquent accounts to minimize bad debt and optimize recovery.
- Outreach & Follow-Up: Conduct regular calls and follow-ups to maintain continuous client contact.
- Negotiation & Monitoring: Secure payment arrangements and Promises to Pay (PTPs), while actively monitoring compliance.
- Documentation & Coordination: Keep account records up to date and collaborate closely with internal teams.
- Target Achievement: Consistently meet established collection, recovery, and productivity goals.