Sr. Director, Digital Commerce

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through distinct experiences, products, and services.

• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

The Senior Director, Digital Commerce is a data-driven executive responsible for shaping and accelerating Petco’s end-to-end digital ecosystem across eCommerce, mobile app, digital operations, site merchandising, product content, and conversion optimization. This leader drives a seamless, high-performing, on-brand digital customer journey that integrates cross-functional strategies to deliver profitable growth and measurable business outcomes.

They serve as the enterprise owner of the digital P&L, championing customer-first experiences, operational excellence, merchandising rigor, and technology-enabled innovation.

Key Responsibilities

Digital Commerce Leadership & P&L Ownership

• Own the full digital P&L, including revenue, margin, conversion, AOV, and profitability targets across sites, mobile web, and app
• Develop and execute the annual digital commerce strategy, aligning across Merch, Marketing, Supply Chain, Finance, and Technology.
• Drive demand forecasting, digital promotions, price strategy inputs, and forecasting alignment with Planning, FP&A, and Merchandising
• Identify and scale emerging digital growth opportunities, including new categories, business models, and innovative commerce integrations.
• Own executive‑level business reporting to SLT, clearly articulating performance trends, risks, and short‑ and long‑term strategic recommendations

Site Merchandising & Product Content

• Lead and develop a high-performing digital merchandising team, fostering a cohesive, intuitive digital experience spanning all categories
• Partner closely with Merchandising across all categories to ensure online product selection, depth, and brand mix supports digital goals and drives enterprise profitability
• Oversee enterprise standards for product content quality (copy, imagery, rich media, ratings & reviews).
• Ensure assortments, category presentation, and storytelling are aligned with Merchandising and Brand Creative
• Shape the product discovery experience as item catalog scales, partnering with Product Management to ensure relevance at scale
• Oversee site content and calendar development in partnership with Marketing to fuel demand, customer acquisition, and loyalty engagement across site and email

Digital Operations & Conversion Optimization

• Identify and champion site-wide navigation, search, and product page enhancements — in partnership with Product Management — to improve conversion and enrich the customer experience
• Monitor site analytics — including product conversion rates, choice counts, and sales by category — to measure efficacy of assortment, content, and merchandising decisions
• Champion the end-to-end customer experience — from discovery and purchase through fulfillment, pickup, and returns — working across Supply Chain, Customer Care, , Store Operations and Technology to ensure aligned accountability to the full customer journey
• Lead the integration of AI-powered personalization and agentic commerce capabilities into the merchandising strategy, in partnership with Product and Technology

Marketplace Business Management

• Own P&L performance for Petco’s marketplace businesses (e.g., Amazon, Instacart, DoorDash Marketplace, etc.)
• Manage marketplace assortment, pricing inputs, digital shelf quality, supply chain prep requirements, and partner advertising opportunities
• Lead relationships and performance reviews with marketplace partners and ensure compliance with channel policies
• Develop marketplace expansion strategies (new partners, new categories, improved content, enhanced logistics)
• Monitor marketplace health: search share, buy box %, return rate, ratings, customer feedback, and operational defects

Leadership, Talent, & Culture

• Build and mentor a high-performing digital team across site merchandising, marketplace management, site operations and digital analytics
• Partner with:
  • Marketing on campaign strategies, landing pages, and traffic optimization
  • Merchandising on digital category strategy, product launches, and promotions
  • Supply Chain on fulfillment, delivery speed, inventory accuracy, and operational SLAs
  • Technology/Product on A/B testing, platform enhancements, roadmaps, and digital capabilities
  • Analytics & Data Science on measurement
• Foster a culture of innovation, agility, accountability, and customer-obsession

Qualifications

• Bachelor’s degree in Business, Marketing, Operations, or related field.
• 12+ years in eCommerce, digital experience, or omnichannel retail leadership, including 5+ years leading large cross-functional teams.
• Proven track record owning or influencing a significant digital P&L.
• Deep knowledge of site merchandising, digital analytics, and CRO
• Experience in a complex omnichannel retail environment
• Strong analytical, strategic, and financial acumen
• Demonstrated ability to translate customer pain points into digital experience solutions
• Exceptional leadership, executive presence, and communication skills

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

$187,700.00 - $310,900.00

/ year

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits

Please see our Privacy Policy here.

To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop

Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí:

https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop