Sponsorship Communication and Engagement Officer

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

The purpose of this position is to handle and manage the Sponsorship Systems desktop, Horizon mobile application, data management, child media contents and partly for incoming and outgoing correspondences for all support offices and Area Programmes (APs) in compliance with World Vision’s Global Standards and technical requirements.

 

This position would be focused on the smooth management of all Sponsorship engagement communications and correspondences that will enable World Vision International Nepal (WVI Nepal) to maintain timely and quality communication with sponsors and children. Also, this position will require to provide technical support to APs to identify and manage data gaps in system/child data and child media contents. This is an office-based position but will involve frequent visits to the districts and communities for monitoring and capacity building of Partner NGO staff.

The incumbent will always look opportunities on efficiency and innovative measures to apply in the business.  This position envisions to support in quality performance of the sponsorship business to cater to the purpose.

DATA AND RICH MEDIA MANAGEMENT:

• Support and coordination of all Sponsorship Communication features and Data management for WVI Nepal.
• Monitoring of quality, integrity, security and consistency of information generated by all Child Sponsorship communications products and systems for WVI Nepal.
• Ensure all the child media contents related to child Sponsorship is timely captured in APs, uploaded and WV Sponsorship Global Rich Media standard is maintained.
• Monitor queries for all APs. Ensure queries are responded to and followed up by relevant FO/APs in a timely manner. Ensure queries and feedback loops are documented and closed appropriately.
• Ensure WVI Nepal APs have latest updated media contents for capability in Auto APR production and identify and manage data gaps in system/ child data and child media content.
• Manage the registered children’s data portfolio and ensure the authenticity of the information of registered children including well managed RC growth of APs in Horizon Hope.
• Ensure timely generations and review of reports to share regularly with APs for timely action and follow up on GC rejected contents.
• Support to ensure that WVI Nepal’s digitalization efforts are in alignment with the Partnership communications and products standards of Child Sponsorship.
• Support to ensure digital upload of all community media products ensuring their quality and timeliness.
• Liaise with MEAL functions to identify data discrepancies/gaps in WVI Nepal's various systems and to work on ensuring the data are authentic and consistent in all WVI Nepal systems.
• Manage the Child’s Data Quality (DQ) Review process in close coordination with FO and AP
• Ensure that all processes associated with WVI Nepal’s Child Sponsorship Rich Media and Data management are following organizational standards and policies.

 

CORRESPONDENCE MANAGEMENT:

• Support in review of Correspondence Child Input and translation quality.
• Review all business processes and operational activities related to Child Sponsorship Digital and paper-based correspondences are in compliance with WV’s global standards
• Good understanding of correspondence standards, timeline, and technical requirements and ensure all correspondence are meeting the standards.
• Properly process each correspondence and ensure that all correspondence meets the technical and timeline standards.
• Ensure all the Digital Correspondences are processed on time with quality assured, upload scanned correspondences one by one into Horizon by the field offices, and timely dispatch of Hard copies correspondences to SOs for further dispatch to Sponsors/SOs
• Ensure delivery of 100% quality reviewed CEWs on a standard timeline.
• Maintain confidentiality of the address of sponsors and children and make sure these are not exchanged unless and without mutual agreement between NO and SO.

 

CAPACITY  BUILDING:

• Provide orientation, guide and support to FO/AP Sponsorship team and Partner NGO field mobilisers on correspondence standards and guidance.
• Provide orientation, guide and support to FO/AP Sponsorship team and Partner NGO field mobilisers to maintain quality, timeliness and understanding of all child Sponsorship and community media contents.
• Provide orientation, guide and support to FO/AP Sponsorship team and Partner NGO field mobilisers on child engagement tools and techniques for making the correspondence processes fun and meaningful for children.

 

OTHERS:

• Management of internal and external relationships required in Sponsorship operations that facilitate the satisfaction of children, families, communities, and sponsors/donors.
• Good coordination and collaboration with IT, Operations Communications, SCM, GPO and courier for smooth and quick service

 

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

 

Required Professional Experience

• Minimum of 2 years’ experience in similar or equivalent positions in the development sector
• World Vision experience in Sponsorship is preferred.
• Experienced in preparing and facilitating training, workshops.
• Strong coordination skills with the respective stakeholders.
• Strong written and oral communications skills in English including presentation and reporting skills (both English and Nepali) including translation
• Good interpersonal skills and cross-cultural sensitivity.
• Basic storytelling techniques, Child engagement techniques, Critical thinking skills and Communication and facilitation skills, including communicating with children and adults with respect and dignity.
• Good photography and videography skill.
• Strong computer Skills in MS-word, MS-excel, and PowerPoint. 

 

Required Education, training, license, registration, and certification

• Bachelor’s degree in social science/Rural Development/Development Studies/ Sociology/ International Relations or any relevant fields.

 

Preferred Knowledge, Skills, and Qualifications

• Understanding of development concepts
• Good time management and organizing skills
• Networking and influencing skills
• Skill in web-based database
• Innovation and creativity to have fun and meaningful activities for children engagement
• Strong negotiation, interpersonal skills, organizational, administrative and facilitation skills
• Must be able to interact with diverse groups and stakeholders

 

Travel Requirements

• 30% of working time will involve field visits.

 

 

“World Vision is committed to achieving diversity, as the diversity of our teams is critical to our overall success. WV welcomes applications from qualified professionals all over Nepal. Women, people with disability, and members from other marginalized groups are strongly encouraged to apply.”

“Children and vulnerable adults who come into contact with WV as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury, and any other harm. One of the ways that WVI Nepal shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates, in accordance to its Child and Adult Safeguarding Policy. WVI Nepal has zero tolerance to child rights’ violations, by employees and/or affiliates.”

WVI Nepal reserves all rights to qualify/disqualify applications in any case.

Applicant Types Accepted:

Local Applicants Only