- Salary
- $63k – $81k/yr
- Location
- Portsmouth, VA, VA
- Experience
- 3+ years
- Education
- Master
- Closing date
- Today
- Source
- GovernmentJobs
Description
GENERAL STATEMENT OF JOB
ESSENTIAL JOB FUNCTIONS
Coordinates, develops and implements services and support for assigned individuals; monitors individuals and ensures provided services are comprehensive, well developed and maintained; documents the effectiveness of services provided, status of program services and accomplishments.
Provides consultation to individuals to assess their social, health and vocational needs; supervises outreach and, ensures follow up efforts for non-compliant individuals are administered; identifies adverse impacts to clients and provides intervention measures and assists with client’s discharge plans.
Consults regularly with therapist, staff members and doctors to discuss individuals’ progress; attends and participates in case reviews and core service meetings; and serves as facilitator for support groups; ensures compliance with state and federal requirements; and advocates for additional resources and services as needed.
Responsible for effective supervision and administration, to include staff development and training, succession planning, performance management, employee relations, and prioritizing and assigning work; conducts interviews, assigns cases and completes employee evaluations. Conducts staff meetings and/or coordinates in-service training, new hire orientation and training for Case Managers.
Works with other agencies, organizations and the general public to coordinate services, provide technical guidance and educate individuals and community on client rights, needs and related topics.
Responsible for emergency operations activities to include, but not limited to, emergency shelter operations and disaster relief activities as necessary.
Performs other related work as required. Individual assignments will be determined by supervisor based on current workload and department needs.
PERFORMANCE INDICATORS
Knowledge of Job: Has thorough knowledge of the principles, and methodologies of case management. Has general knowledge of the administrative policies and procedures of public administration, and of supervising. Plans and supervises case management activities through subordinate staff and understands and interprets oral and written instructions. Establishes and maintains effective working relationships as necessitated by work assignments. Has knowledge of service provision for mental health and substance use case management. Has knowledge of service provision for mental health skill-building service. Has knowledge of licensure and Medicaid requirements for case management and mental health skill building.
Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all departments, co-workers and the general public.
Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions”.
Dependability: Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, policies, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.
Attendance: Attends work regularly and adheres to policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.
Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate completion of work and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.
Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures, with a minimum of errors. Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.
Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives. Questions such instruction and direction when clarification of results or consequences is justified i.e., poor communications, variance with policy or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation between all staff persons within the department.
Relationships with Others: Shares knowledge with supervisors and staff for mutual and departmental benefit. Contributes to maintaining high morale among all department employees. Develops and maintains cooperative and courteous relationships with department employees and managers in other departments, to project a good departmental image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons to maintain good will within the city. Emphasizes the importance of maintaining a positive image within the city. Interacts effectively with fellow employees, Program Administrator, professionals and the public.
Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establish a personal schedule accordingly. Attends meetings, planning sessions and discussions of time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings and deadlines.
Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the city and various regulatory agencies. Ensures the standards are not violated. Maintains a clean and orderly workplace.
Planning: Plans, directs and uses information effectively to enhance activities and production of the department. Knows and understands the expectations of the city regarding the activities of the department and works to see that these expectations are met. Designs and formulates ways, means and timing to achieve the goals and objectives of the department and the city. Within the constraints of city policy, formulates the appropriate strategy and tactics for achieving departmental and city objectives. Organizes, arranges and allocates manpower, financial and other designated resources in an efficient and effective way to achieve the goals and objectives of the department and city.
Organizing: Organizes work and that of subordinate staff well. Ensures that staff members know what results are expected of them and that they are regularly and appropriately informed of all city and department matters affecting them and/or concern to them.
Staffing: Works with other city officials and management to select and recommend employment of personnel for the department who are qualified both technically and philosophically to meet the needs of the department and city. Directs the development and training of department personnel to ensure that they are properly inducted, oriented and trained.
Leading: Provides a work environment, which encourages clear and open communications. Have a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied. Provides adequate feedback to staff on their performance to ensure level work is satisfactory. Commends and rewards employees for outstanding performance yet does not hesitate to take disciplinary action when necessary. Exercises enthusiasm in influencing and guiding others toward the achievement of city goals and objectives.
Controlling: Provides a work environment, which is orderly and controlled. Coordinates audits and controls manpower and financial resources efficiently and effectively. Coordinates audits and controls the utilization of materials and equipment efficiently and effectively. Has a clear and comprehensive understanding of city standards, methods and procedures.
Delegating: Assigns additional duties to staff as necessary and/or appropriate to meet department goals, enhance staff abilities, build confidence on the job and assist staff members in personal growth. Has confidence in staff to meet new or additional expectations.
Decision-Making: Uses discretion and judgment in developing and implementing courses of action affecting the department. Develops and implements alternatives to policies, procedures or strategies that do not appear to be achieving the desired result.
Creativity: Regularly seeks new and improved methodologies, policies and procedures for enhancing the effectiveness of the department and city. Employs imagination and creativity in the application of duties and responsibilities. Is receptive to change.
Human Relations: Strives to develop and maintain good rapport with all staff members. Listens to and considers suggestions and complaints and responds appropriately. Maintains the respect and loyalty of staff.
Policy Implementation: Has a clear and comprehensive understanding of city policies regarding the department and city function. Adheres to those policies in the discharge of duties and responsibilities and ensures the same from subordinate staff.
Policy Formulation: Keeps abreast of changes in operating philosophies and policies of the city and continually reviews department policies to ensure that any changes in city philosophy or practice are appropriately incorporated. Understands the relationship between operating policies and practices and department morale and performance. Works to see that established policies enhance department morale and performance.EDUCATION & EXPERIENCE
Requires a Bachelor’s Degree in Psychology, Social Sciences or a related field, and 3 - 5 years of experience developing and implementing individual service plans for individuals recovering from mental health, substance use developmental disabilities or co- occurring disorders; and 1 - 3 years of experience supervising staff in a community mental health setting; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. A Master's Degree in a related field preferred. Licensed eligible as Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW), preferred.
SPECIAL REQUIREMENTS
Physical Requirements: Requires the ability to exert up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are those for sedentary work.
Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar or divergent from obvious standards) of data, people or things.
Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving instructions and assignments to co-workers or assistants, as well as receiving information and assignments from supervisor.
Language Ability: Requires the ability to read program and policy manuals, regulatory documents, regulations and other administrative references. Must be able to prepare correspondence, annual reports, diagrams and administrative documentation using prescribed formats; and conforms to all rules of punctuation, grammar, diction and style. Requires the ability to speak to people with poise, voice control and confidence.
Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; deal with several abstract and concrete variables.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently using standard English and using administrative, behavioral, and human service terminology.
Numerical Aptitude: Requires the ability to utilize mathematical formulas. Must be able to add, subtract, multiply and divide, determine percentages, calculate interest, profit and loss and proportion etc.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.
Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using a variety of office equipment.
Manual Dexterity: Requires the ability to handle a variety of items, such as office equipment. Must have minimal levels of eye/hand/foot coordination.
Color Discrimination: Requires the ability to differentiate between colors and shades of color.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under varying levels of stress and when confronted with persons acting under stress (emergency situations).
Physical Communication: Requires the ability to talk and/or hear: (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone.
Under general supervision, supervises case management and mental health skill-building processes. Ensures services and community systems are effectively responsible to the specific needs of individuals recovering from mental health, substance use, developmental disabilities or a co-occurring disorders. Provides supervision for Case Managers or Support Coordinators. Reports to the Services Manager.
ESSENTIAL JOB FUNCTIONS
Coordinates, develops and implements services and support for assigned individuals; monitors individuals and ensures provided services are comprehensive, well developed and maintained; documents the effectiveness of services provided, status of program services and accomplishments.
Provides consultation to individuals to assess their social, health and vocational needs; supervises outreach and, ensures follow up efforts for non-compliant individuals are administered; identifies adverse impacts to clients and provides intervention measures and assists with client’s discharge plans.
Consults regularly with therapist, staff members and doctors to discuss individuals’ progress; attends and participates in case reviews and core service meetings; and serves as facilitator for support groups; ensures compliance with state and federal requirements; and advocates for additional resources and services as needed.
Responsible for effective supervision and administration, to include staff development and training, succession planning, performance management, employee relations, and prioritizing and assigning work; conducts interviews, assigns cases and completes employee evaluations. Conducts staff meetings and/or coordinates in-service training, new hire orientation and training for Case Managers.
Works with other agencies, organizations and the general public to coordinate services, provide technical guidance and educate individuals and community on client rights, needs and related topics.
Responsible for emergency operations activities to include, but not limited to, emergency shelter operations and disaster relief activities as necessary.
Performs other related work as required. Individual assignments will be determined by supervisor based on current workload and department needs.
PERFORMANCE INDICATORS
Knowledge of Job: Has thorough knowledge of the principles, and methodologies of case management. Has general knowledge of the administrative policies and procedures of public administration, and of supervising. Plans and supervises case management activities through subordinate staff and understands and interprets oral and written instructions. Establishes and maintains effective working relationships as necessitated by work assignments. Has knowledge of service provision for mental health and substance use case management. Has knowledge of service provision for mental health skill-building service. Has knowledge of licensure and Medicaid requirements for case management and mental health skill building.
Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all departments, co-workers and the general public.
Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions”.
Dependability: Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, policies, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.
Attendance: Attends work regularly and adheres to policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.
Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate completion of work and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.
Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures, with a minimum of errors. Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.
Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives. Questions such instruction and direction when clarification of results or consequences is justified i.e., poor communications, variance with policy or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation between all staff persons within the department.
Relationships with Others: Shares knowledge with supervisors and staff for mutual and departmental benefit. Contributes to maintaining high morale among all department employees. Develops and maintains cooperative and courteous relationships with department employees and managers in other departments, to project a good departmental image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons to maintain good will within the city. Emphasizes the importance of maintaining a positive image within the city. Interacts effectively with fellow employees, Program Administrator, professionals and the public.
Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establish a personal schedule accordingly. Attends meetings, planning sessions and discussions of time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings and deadlines.
Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the city and various regulatory agencies. Ensures the standards are not violated. Maintains a clean and orderly workplace.
Planning: Plans, directs and uses information effectively to enhance activities and production of the department. Knows and understands the expectations of the city regarding the activities of the department and works to see that these expectations are met. Designs and formulates ways, means and timing to achieve the goals and objectives of the department and the city. Within the constraints of city policy, formulates the appropriate strategy and tactics for achieving departmental and city objectives. Organizes, arranges and allocates manpower, financial and other designated resources in an efficient and effective way to achieve the goals and objectives of the department and city.
Organizing: Organizes work and that of subordinate staff well. Ensures that staff members know what results are expected of them and that they are regularly and appropriately informed of all city and department matters affecting them and/or concern to them.
Staffing: Works with other city officials and management to select and recommend employment of personnel for the department who are qualified both technically and philosophically to meet the needs of the department and city. Directs the development and training of department personnel to ensure that they are properly inducted, oriented and trained.
Leading: Provides a work environment, which encourages clear and open communications. Have a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied. Provides adequate feedback to staff on their performance to ensure level work is satisfactory. Commends and rewards employees for outstanding performance yet does not hesitate to take disciplinary action when necessary. Exercises enthusiasm in influencing and guiding others toward the achievement of city goals and objectives.
Controlling: Provides a work environment, which is orderly and controlled. Coordinates audits and controls manpower and financial resources efficiently and effectively. Coordinates audits and controls the utilization of materials and equipment efficiently and effectively. Has a clear and comprehensive understanding of city standards, methods and procedures.
Delegating: Assigns additional duties to staff as necessary and/or appropriate to meet department goals, enhance staff abilities, build confidence on the job and assist staff members in personal growth. Has confidence in staff to meet new or additional expectations.
Decision-Making: Uses discretion and judgment in developing and implementing courses of action affecting the department. Develops and implements alternatives to policies, procedures or strategies that do not appear to be achieving the desired result.
Creativity: Regularly seeks new and improved methodologies, policies and procedures for enhancing the effectiveness of the department and city. Employs imagination and creativity in the application of duties and responsibilities. Is receptive to change.
Human Relations: Strives to develop and maintain good rapport with all staff members. Listens to and considers suggestions and complaints and responds appropriately. Maintains the respect and loyalty of staff.
Policy Implementation: Has a clear and comprehensive understanding of city policies regarding the department and city function. Adheres to those policies in the discharge of duties and responsibilities and ensures the same from subordinate staff.
Policy Formulation: Keeps abreast of changes in operating philosophies and policies of the city and continually reviews department policies to ensure that any changes in city philosophy or practice are appropriately incorporated. Understands the relationship between operating policies and practices and department morale and performance. Works to see that established policies enhance department morale and performance.EDUCATION & EXPERIENCE
Requires a Bachelor’s Degree in Psychology, Social Sciences or a related field, and 3 - 5 years of experience developing and implementing individual service plans for individuals recovering from mental health, substance use developmental disabilities or co- occurring disorders; and 1 - 3 years of experience supervising staff in a community mental health setting; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. A Master's Degree in a related field preferred. Licensed eligible as Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW), preferred.
SPECIAL REQUIREMENTS
Must possess a Qualified Mental Health Professional (QMHP) or Qualified Developmental Disabilities Professional (QDDP).
Must possess Red Cross Cardiopulmonary Resuscitation (CPR) and First Aide Certifications or have the ability to obtain certifications within 90 days from the date of hire and maintain them as a condition of employment.
An acceptable general background check to include a local and state criminal history check and sex offender registry check.
A valid driver’s license with an acceptable driving record.
Individuals in this position cannot be listed as having a founded child abuse or neglect complaint.
In the event of a declared emergency in the City of Portsmouth, individuals in this position are required to work shelter duty and may be called on to perform duties as required to provide for the safety and care of the citizens of the community.
MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
Physical Requirements: Requires the ability to exert up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are those for sedentary work.
Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar or divergent from obvious standards) of data, people or things.
Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving instructions and assignments to co-workers or assistants, as well as receiving information and assignments from supervisor.
Language Ability: Requires the ability to read program and policy manuals, regulatory documents, regulations and other administrative references. Must be able to prepare correspondence, annual reports, diagrams and administrative documentation using prescribed formats; and conforms to all rules of punctuation, grammar, diction and style. Requires the ability to speak to people with poise, voice control and confidence.
Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; deal with several abstract and concrete variables.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently using standard English and using administrative, behavioral, and human service terminology.
Numerical Aptitude: Requires the ability to utilize mathematical formulas. Must be able to add, subtract, multiply and divide, determine percentages, calculate interest, profit and loss and proportion etc.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.
Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using a variety of office equipment.
Manual Dexterity: Requires the ability to handle a variety of items, such as office equipment. Must have minimal levels of eye/hand/foot coordination.
Color Discrimination: Requires the ability to differentiate between colors and shades of color.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under varying levels of stress and when confronted with persons acting under stress (emergency situations).
Physical Communication: Requires the ability to talk and/or hear: (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone.
AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS |
| The City of Portsmouth is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations. |
| This is a class description and not an individual position description. A class specification defines the general character and scope of duties and responsibilities of all positions in a job classification, but is not intended to describe and does not necessarily list the essential job functions for a given position in a classification. |
Skills
CPRComplianceHousekeeping