Behavioral Health Administrative Associate

Fair Haven Community Health Care 

For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.

Job purpose

Responsible for providing administrative services and support to the behavioral health (BH) department at Fair Haven Community Health Center, an integrated outpatient health clinic.

Duties and responsibilities

The Behavioral Health Associate manages the full cycle authorization process and assumes responsibility for administrative functions for the behavioral health department. Tasks include but are not limited to:

• Managing incoming and outgoing phone calls, telephone encounters, faxes, and voicemails, including on Saturdays. .
• Managing department’s supply of BH marketing materials
• Providing clerical and administrative support to the Behavioral Health team, including responding to Behavioral Health Admin Team emails, scanning documents into the Electronic Health Record, sending letters to Behavioral Health patients, & managing any returned mail
• Scheduling, canceling, and rescheduling appointments for patients/families
• Auditing patients who are no-showing or cancelling appointments to assist with reengaging patients
• Auditing patients for registration paperwork completion and managing patient roster completion of registration documents (including discount program forms, consents, and payments) for revenue cycle and compliance
• Supporting specialty programs within/adjacent to BH as needed by scheduling, canceling, rescheduling appointments, calling patients, and following up other administrative needs of these programs
• Managing behavioral health insurance verification of benefits and authorizations.
• Performing data entry into the electronic health record (EPIC).  
• Completing all required documentation to fulfill these job functions in a timely manner and maintain patient confidentiality.
• Performing other necessary administrative duties and project support that may arise as required by the Director of Behavioral Health Operations and/or as required by FHCHC to achieve the goal of providing high quality behavioral health services and/or improving the functions of the department.
• Supporting other patient access needs within the organization as necessary

• GED is required; An Associate’s degree is preferred.
• Oral and written proficiency in English and Spanish; one year of customer service experience and proficiency in Microsoft Office is also required.
• Knowledge of medical terminology and experience working with behavioral health patients is highly preferred.
• Ability to work in a high energy, quickly paced environment and maintain a professional attitude is essential

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.