DE033410-Instructor Senior Analyst(TMS)

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Instructor Senior Analyst WORK SETUP: Return to Office OVERALL PURPOSE: Communication trainer will be supporting the new NGCO accounts within KMKT scope RESPONSIBILITIES: Training Needs Analysis • Work with the operations, training, and quality teams to identify performance gaps related to communication skills • Analyze performance gaps and provide recommendations to meet target metrics Training Design and Development • Responsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design • Identify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and over-all training effectiveness gaps Training Delivery and Communications Skills Coaching • Deliver Capability Development Programs to employees such as coaching and training to both new hires and existing staff • Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development. • Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff • Provide floor support and communication coaching to all employees including leadership and support • Develop communication assessment tools in line with project’s goals and metrics • Proactively develop activities or modules to supplement existing programs or initiatives • Demonstrate strong working knowledge of adult learning theory principles and able apply in a 1:1 or in a group training setting Training Evaluation and Reporting • Gather data from operations and other support teams to measure program effectiveness • Monitor progress of employees by tracking performance indicators • Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews • Provide floor support and communication coaching to all employees including leadership and support • Develop communication assessment tools in line with project’s goals and metrics • Proactively develop activities or modules to supplement existing programs or initiatives Other Responsibilities • Propose continuous improvements in communications coaching and new hire training processes • Mentor other employees to provide communication coaching support • Attend quality calibration calls and provide recommendations • Provide communication coaching and training support to other businesses Security Compliance Employees are required to maintain compliance with company safety, security, and privacy programs (secrecy of all information and project-related information that may be acquired about the business, its affiliates, and partners). They are responsible for being active participants of programs that protect the company’s business operations, facilities, and physical and intellectual property and ensure a safe and secure working environ for all employees. OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Off Project/Team Location: Quezon City, Gateway Tower 2

SKILLS AND QUALIFICATIONS: • Excellent Training Delivery and Classroom Management Skills • Excellent coaching and mentoring skills • Knowledge of Adult Learning Principles • Excellent written and verbal communication skills in English, required. Must pass US Berlitz B2 level (or equivalent such as IELTS, TOEFL, Versant) upon hire (non-US resident) • Proficient analytical and problem-solving skills • Experience in working with online learning management systems and conducting training virtually via virtual training such as but not limited to MS Teams

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.