- Location
- Poznan Business Garden, Poland · PETALING JAYA PLAZA 33 · Terra Campus
- Type
- Full-time
- Closing date
- Today
- Source
- Workday
Description
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
The Business Process Expert for the Lead to Cash Process operates as a senior, global authority responsible for shaping, governing, and continuously improving the end-to-end Lead to Cash process. The role partners closely with the end-to-end Lead to Cash Business Process Owner (BPO) and cross-functional leadership in Finance, Supply Chain and Commercial Functions to define the future-state vision, establish robust governance, and ensure delivery of measurable business value.
This role is equivalent to a classical Global Process Owner, with ownership for a cluster of sub-processes within the Lead to Cash process – Collections, Deductions, Credit or Cash Application. The role ensures that accountable processes are not only well-designed, controlled, and scalable, but also effectively implemented, adopted, and sustained across regions. Acting at an enterprise level, the Business Process Expert drives alignment between strategy, operations, and financial outcomes, with a strong focus on cash performance, risk management, and user-centric design.
Key Responsibilities:
Design Plan and Coordination:
Collaborate with the Lead to Cash BPO and the relevant function(s) and business operating units to ensure process, system and operational design meets requirements and strategic objectives.
Facilitate workshops to gather input, feedback, and socialise recommendations made with the functions/operating units to refine and finalise process design in partnership with the Lead to Cash BPO and other peer BPEs.
Collaborate with the Lead to Cash BPO to document “to be” processes; and support evaluation of “as is” processes identifying bottle necks, inefficiencies, and duplication.
Drive decisions through relevant governance forums, ensuring decisions are communicated to stakeholders in a timely manner.
Align designs with programme timelines and milestones, ensuring coordination with other functional areas and interdependent programmes.
Readiness for Delivery:
Support the Functional Leader in evaluating the preparedness of their functional area for programme delivery, identifying any gaps and proposing solutions.
Support the business change team in understanding people implications for the change and defining and delivering relevant interventions to create conditions for successful adoption.
Create appropriate documentation for new processes; partnering with Training & Adoption team to develop appropriate training/upskilling for colleagues to support adoption and benefit realisation.
Managing Transition phases:
Partner with the Business Continuity Manager to establish and manage interim operating states to support business continuity during the change.
Collaborate with operational teams to design and implement interim processes, ensuring minimal disruption to existing operations.
Ensure that plans are in place to transition from interim states to permanent processes in a sustainable way.
Stakeholder Engagement:
Foster effective relationships with stakeholders, ensuring alignment and collaboration.
Communicate effectively, adapting messaging for different audiences to ensure clarity and engagement in the programme objectives.
Champion the interest of the process vision, ensuring priorities are reflected in programme decision-making and feedback loops are effective.
Stakeholder Leadership
Build and maintain strong relationships with senior stakeholders across functions and regions
Act as a key advocate of the Lead to Cash process vision, ensuring alignment in decision-making and execution
Communicate effectively across audiences, translating complex process concepts into clear, actionable insights
Key Requirements & Skills
Extensive Finance experience with deep expertise in Order to Cash (O2C), covering the full end-to-end process (billing, collections, credit management, disputes, cash application)
Proven experience in a complex, global organization, ideally within Consumer Health, FMCG, or similarly dynamic environments
Strong track record in process design, optimization, and transformation, including large-scale change initiatives
Advanced analytical capabilities with the ability to assess complex workflows, identify inefficiencies, and drive improvements
Experience with process modelling tools, data analytics, and automation technologies
Strong project and program management skills, with the ability to deliver initiatives in structured, controlled environments
Demonstrated ability to influence senior stakeholders and drive alignment across multiple functions
Strong change management capability, including driving adoption and navigating organizational complexity
Leadership Capabilities
Inspires and motivates others, creating alignment around shared goals and driving high performance
Builds strong, collaborative relationships across teams and functions
Makes well-informed decisions by evaluating complex challenges and considering multiple perspectives Effectively navigates and drives change, ensuring stability, continuity, and successful transformation outcomes
Why Haleon?
Career at one of the leading global healthcare companies.
Hybrid work
Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement)
Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities)
Private medical care - the cost of the basic package is financed by Haleon. In addition, candidates can extend the selected package to family members and/or partner and purchase the Senior package
LTI Long Term Incentive - according to the policy
P4P Partnership for Prevention
Family benefits (extra parental leave, caregiver’s policy).
Life insurance and pension plan.
Multisport card or points on the Multicafeteria Benefits account
Personalized learning approach.
Supportive community and integration events.
Modern office with creative rooms.
Free car and bike parking
PLN 309,210.00 - PLN 425,164.30 The salary range for this position is indicative and provided as a guide. The final offer may vary depending on factors including relevant experience, skills, qualifications, and internal equity considerations. Further details regarding the total reward and benefits package will be shared during the recruitment process. Salary ranges may vary by location in line with local market conditions and applicable pay transparency regulations. Compensation information is shared for the primary location of this role. Where the position is advertised with additional locations the compensation range will be discussed during the recruiting process.
Job Posting End Date
2026-08-15
Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
Adjustment or Accommodations Request
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
Note to candidates
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.
