Intermediate Adjuster (Accident Benefits)

Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

Out of Scope

Permanent, Full-time

Location: Edmonton/Calgary.

This role is eligible for hybrid – this means you’ll have the flexibility of working from home and in the office (in Edmonton / Calgary), on a scheduled rotation once training requirements have been met. Until then, the successful incumbent will be expected to work on-site, full-time.
Pay Range: 65,456.00 - 88,351.00 CAD Annual

Posting Close: July 27, 2026.

General Accountability

Responsible for investigating, evaluating and coordinating injury benefits for automobile accident benefit claims. Determines coverage in accordance with policy wordings and applicable automobile accident benefits legislation and regulations.

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Claims Adjusting

• Adjudicates both routine and moderately complex accident benefit claims.
• Assigns, conducts and oversees investigations and examines, negotiates and settles accident benefits claims.
• Maintains a diary system to monitor and ensure delivery of accident benefits payments in accordance with the regulations.
• Ensure files are up to date with all information, notes and documentation.
• Maintains proper reserves as per exposure and developments.
• Liaises with clinicians to focus on early intervention, through rehabilitation to help injured persons return to their pre-accident status.
• Develops, monitors and redefines, in concert with injured persons, employers, treating practitioners and/or other interested parties, vocational rehabilitation plans including return to work and graduated return to work plans
• Gathers and analyzes employment-related information necessary to calculate Income Replacement Benefits.

Customer Experience

• Supports corporate culture and vision which fosters positive relationship with our customers.
• Provides timely and professional customer service.
• Handles claims issues and resolutions in a proactive manner.

Stakeholder Relationship

• Builds and maintains a positive working relationship with insureds, brokers, service providers and industry participants.

Leadership

• Actively contributes to and supports a culture of high performing workforce.
• Participates in divisional succession plans, ensuring ongoing professional and career development and supports development in others.
• Supports a culture of leadership and accountability to effectively deliver on strategic and corporate strategies.
• Is committed to leadership development across the company, supporting team and workforce readiness through mentoring, training and developmental opportunities.

Corporate Management

• Enables the success of programs and policies that are in alignment with corporate, strategic and divisional strategies. 
• Manages risk in area of authority.
• Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.

Education and Experience

• A two-year diploma from an accredited post-secondary education institution in a relevant field of study such as Business.
• 3 - 5 years’ experience in adjudicating accident benefit claims.

Knowledge, Skills and Abilities

• Knowledge of the principles and practices of insurance, claims policies and procedures, and automobile insurance products.
• Knowledge of Alberta’s automobile accident benefits legislation and regulations, including the Diagnostic and Treatment Protocols.
• Knowledge of medical terminology, injuries and vocational rehabilitation concepts.
   

At SGI, we’re committed to building a workplace where everyone feels seen and heard, and where every individual is respected. Our commitment to reconciliation includes actively hiring Indigenous people and creating opportunities for diverse talent to thrive. We offer more than a job; we embrace diverse backgrounds and experiences, provide a career with purpose, growth, and belonging.

Join us and help shape a workplace where every voice matters and contributes to our shared success. 

If you require an accommodation during the recruitment process, we invite you to submit your accommodation requests to us at [email protected] and we will work through your request with you. All information received will be kept confidential. 

This position closes on Monday July 27, 2026, so submit your application online by 11:59 p.m. Saskatchewan time that day.

Pay Range:$65,456.00 - $88,351.00

Posting Close Date:

July 27, 2026

As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.