Service Associate

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

The Service Associate plays a crucial role in providing excellent customer service and support to clients, ensuring their banking needs are met efficiently and professionally. This position involves handling various customer transactions and inquiries, contributing to a positive and seamless banking experience.

Job Responsibilities

* Process a wide range of customer transactions accurately and efficiently, including deposits, withdrawals, fund transfers, bill payments, and foreign exchange.
* Respond to customer inquiries regarding bank products, services, account information, and general banking procedures in a knowledgeable and helpful manner.
* Identify and escalate complex customer issues or complaints to appropriate supervisors or departments for resolution.
* Assist customers with account opening, closures, and other account maintenance requests.
* Educate customers on the use of digital banking channels and self-service options.
* Maintain a thorough understanding of all bank products, services, policies, and procedures.
* Adhere to all regulatory compliance standards and internal bank guidelines.
* Promote and cross-sell suitable bank products and services to customers when appropriate, based on their needs.
* Ensure the accuracy of all documentation and data entry.
* Collaborate with team members to achieve branch service targets and operational efficiency.

Qualifications

• SPM or Diploma holder in Information Technology, Business Administration or equivalent.
• At least 3 years of working experience in a similar capacity in the financial industry.
• Experience in managing people and projects.
• Excellent leadership, interpersonal and problem-solving skills.
• Ability to work independently and under pressure.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office Suite and relevant banking systems.
• Knowledge of ITIL process would be advantageous.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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