Production Solution Engineer

This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.

• Participate in system review activities and product workflow requirements 

• Develop, analyse, prioritize, and organise requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow 

• Work with the configuration and Product Solutions team to field functionality-related questions 

• Translate business requirements into specifications that will be used for implementation 

• Participate with other Product Solutions specialists to understand how to map legacy workflows to the existing Common Workflow Standard in order to drive business alignment 

• Support the Product Solution Engineers with workflow-related requests and processes 

• Track product-related queries to completeness and provide recommendations 

• Ensure effective request management and change controls 

• Provide assistance to the Product Solutions team with different activities 

• Perform duties with moderate to low supervision 

• Coordinate with technology and portfolio teams the delivery of functional solutions

• Provide hands-on support with planning, scheduling, configuration, media- and data-related activities (full training and support will be provided) 

• Work with the userbase on triaging requests following a designated process 

• Collaborate with leadership team on requirements and new initiatives within the business 

Required Qualifications & Skills  

• Basic understanding of data structures within applications and workflows 

• Analyse and interpret workflow requirements 

• Research required data 

• Propose workflow solutions based on requirements 

• Ability to effectively collaborate with cross-functional teams 

• Critical thinker and problem-solving ability 

• Team player 

• Strong time management skills 

• Great interpersonal and communication skills 

• Manages the needs of diverse stakeholders. 

• Facilitates win-win situations. 

• Resolves conflicts effectively. 

• Interacts well with people who have different backgrounds and work styles 

• Engages colleagues across the organisation to optimise performance 

• Tailors messages appropriately to the audience. 

• Invites diverse points of view.• Listens and asks questions to ensure understanding. 

• Conveys relevant information in a candid and timely manner 

• Achieves high levels of customer satisfaction. 

• Analyses problems effectively and takes action to resolve. 

• Keeps commitments. 

• Analyses data and information to drive decisions