IT Specialist | Pasir Gudang

Company Background

Our client is a leading provider of chemical manufacturing and technology solutions, serving global customers in the crop protection, pharmaceutical, specialty chemicals, and engineering technology industries. With nearly 40 years of industry experience, the company is committed to delivering innovative, integrated services and technical solutions throughout the entire product lifecycle. From process development and scale-up to commercial manufacturing, they work closely with customers to meet their evolving needs at every stage, helping accelerate innovation and achieve long-term success.

Our client provides customized solutions for complex chemical processes and high-value products. The company operates 8 chemical manufacturing sites, 3 equipment manufacturing facilities, and 3 R&D centers across China, as well as production facilities in the United Kingdom and Malaysia.

Job Descriptions

• Monitor system vulnerabilities; perform patch deployment, repair, and updates.
• Respond to incidents; restore services promptly; provide remote and on-site support; manage IT ticket creation and closure.
• Proactively resolve issues before impacting end users.
• Support on-site customers and external audits.
• Assist with network installation and troubleshooting.
• Maintain software systems: user account creation, modification and deprovisioning, system training, issue tracking, bug repair.
• Communicate with China regional Level 2 IT technicians; escalate unresolved issues.
• Uphold SHEQ First; comply with SHEQ requirements; conduct safety self-inspections.
• Protect business confidentiality.

Job Requirements

• Proficient in troubleshooting computers and peripherals across all Microsoft Windows operating systems.
• Able to unlock, reset, and configure user accounts in AD domain or Microsoft Azure.
• Skilled in desktop applications, especially Microsoft Office suite.
• Familiar with customer service principles and procedures.
• Excellent communication skills for explaining technical issues to non-technical users.
• Capable of identifying root causes and providing solutions on-site or remotely.
• Strong troubleshooting, problem-solving, analytical, and decision-making skills.
• Experience in software system or network maintenance.
• Mandarin and English language proficiency (reading, writing, speaking, listening).
• Ability to prioritize tasks and work independently with minimal supervision.

Location: Pasir Gudang, Johor

Working Hours: Mon - Fri (8:00AM - 5:00PM)

Salary Range: RM7,000 - 8,000 (negotiable)

PIC: Ms Jing Yi (+6012-436 2679)