Job Description

A Look Into Working at Starbucks in the Radisson

Imagine starting your workday in the heart of downtown Kalamazoo, surrounded by the lively energy of the city and the inviting aroma of freshly brewed coffee. Located inside the elegant Radisson Plaza Hotel, our store is Michigan’s largest Starbucks featuring a bustling 68-seat café, modern artistic décor, and a semi-private meeting room.

As a Shift Lead, you won't just make great coffee; you will lead the floor, set the standard for exceptional service, and empower a passionate team in a high-volume, dynamic environment. If you are a proactive leader who thrives under pressure and loves driving team success, this is the perfect stage for your career to grow.

What You’ll Be Doing

• Run smooth, efficient shifts by deploying baristas effectively, managing floor flow, and stepping in during peak rushes to multitask across register, bar, and guest service.

• Lead and foster a positive team culture, and actively participate in training, mentoring, and onboarding new associates.

• Champion the "Make It Right" philosophy, model fast and friendly service, and empower the team to build connections with first-time visitors and recognize our daily regulars.

• Oversee daily opening, mid-shift, and closing procedures, ensuring all checklists, cash-handling protocols, and register procedures are completed accurately.

• Ensure strict adherence to beverage quality, food safety, health code standards, cleanliness, and store sanitation guidelines.

• Assist with receiving, stocking, and organizing inventory, while creating attractive, up-to-date visual merchandise displays.

• Identify operational needs during slower periods, delegate tasks, and drive store organization and prep projects.

What You Need for This Position

• Previous supervisory, lead, or senior barista experience in a high-volume retail or food service environment preferred.

• Strong communication skills, a positive "team-first" attitude, and the ability to keep calm and decisive under pressure.

• Proactive approach to problem-solving, time management, and task delegation.

• Ability to stand for extended periods (up to 8 hours or more), bend, stoop, perform repetitive motion tasks, and lift up to 40 lbs. safely.

• Ability to safely work with coffee equipment and sanitizing chemicals while maintaining strict health code compliance.

What's in it for You

• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year

• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.

• 10% Discount on GHG outlets

• Shift meal provided per day

• Discounted hotel rates at Radisson Hotel Group branded properties worldwide

• Parental Leave Program (Full-Time Option)

• 401K with 100% match up to 3% (Full-Time option)

• Medical/Dental/Vision  (Full-Time option)

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for!

• You’ll have the opportunity to work with a fun, high-energy, and passionate team.

• You will grow your skills and experience in and environment that fosters creativity and development.