Shift Lead

Job Title: Shift Lead 
Location: Springfield, MO 
Department: Youth Residential 
Employment Type: Full-Time 

Job Summary: 
Are you a compassionate leader who is passionate about helping youth build brighter futures? Join our dedicated Youth Residential team as a Shift Lead and make a meaningful impact every day. This position offers the opportunity to mentor and guide staff, support youth through their treatment journey, develop valuable leadership skills, work within a collaborative and mission-driven environment, and help create a safe, therapeutic community where young people can grow and thrive. We are seeking a dependable, organized, and caring professional who excels at communication, leadership, and relationship-building. 

The Shift Lead is responsible for providing leadership and guidance to Behavioral Health Technicians while supporting the daily operations of a residential treatment program. This role helps ensure a safe, structured, and therapeutic environment for clients, facilitates programming and educational activities, assists with staff development and scheduling, and collaborates closely with the treatment team to support positive client outcomes. 

The Shift Lead position offers… 
· All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, generous paid time off, and more 
· Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits 
· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost 
· Career Advancement & Wage Growth - Grow in your career with great opportunities for upward mobility and added income 
· Comprehensive Training - Learn and develop skills with our robust on-the-job training 
· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement 
· Leadership opportunities supervising and mentoring Behavioral Health Technicians 
· Meaningful work supporting youth in a residential treatment setting 
· Opportunities to facilitate groups, contribute to program development, and collaborate with multidisciplinary treatment teams 

Key Responsibilities: 
· Lead and provide guidance, coaching, and support to Behavioral Health Technicians during assigned shifts 
· Foster a safe, structured, and therapeutic environment that promotes client growth and recovery 
· Monitor daily client activities and communicate relevant observations and behavioral concerns to the treatment team 
· Assist with staff training, orientation, and ongoing development of Behavioral Health Technicians 
· Facilitate educational, recreational, and therapeutic groups as assigned 
· Help coordinate staffing coverage and assist with scheduling needs 
· Prepare and organize educational materials and program resources 
· Support effective crisis intervention and de-escalation efforts in collaboration with program leadership 
· Ensure documentation is completed accurately and in accordance with regulatory and program standards 
· Conduct performance evaluations for direct reports and provide ongoing feedback 
· Perform direct care duties and support clients in meeting treatment goals 
· Complete additional duties and projects as assigned by program leadership 

Education, Experience, and/or Credential Qualifications: 
· Bachelor’s degree in Social Work, Counseling, Psychology, Psychiatric Nursing, or a closely related field; OR 
· High school diploma or equivalent with a minimum of two (2) years of responsible employment history 
· Experience in Human Services or a related field preferred 
· For St. Louis County programs: Bachelor's degree or MAADC I/II credential required 
· Exceptions to listed qualifications may be approved by the appropriate Executive Team member

Additional Qualifications: 
· Must be at least twenty-one (21) years of age to operate a company-owned vehicle 
· Must be at least twenty-three (23) years of age to operate a company-owned fifteen (15) passenger van 
· Valid driver's license in state of residence with an acceptable driving record required 
· Successful completion of criminal background, driving record, and abuse/neglect screenings required 
· Must obtain First Aid certification within three (3) months of employment and maintain certification thereafter 
· Must obtain CPR certification within three (3) months of employment and maintain certification thereafter 
· Must complete Behavioral Management training within thirty (30) days of employment or the first available class after start date 
· Must complete required ongoing annual and regulatory training requirements 
· Must demonstrate leadership abilities and the ability to mentor, coach, and support direct care staff 
· Ability to establish rapport with clients while maintaining professional boundaries 
· Strong multitasking, organizational, communication, and problem-solving skills 
· Basic computer proficiency and ability to document within electronic medical records systems 
· For Residential Care Facility (RCF): Must attain Level 1 Med Aid (LIMA) and Insulin Certification within ninety (90) days of employment 

Physical Requirements 
· Ability to stand, walk, and sit for extended periods throughout the workday 
· Ability to walk and climb stairs as needed 
· Frequent kneeling, crouching, bending, and stooping may be required 
· Ability to use hands and fingers for writing, typing, filing, and operating office equipment 
· Ability to communicate effectively in person and by telephone 
· Ability to lift and/or move up to 50 pounds on an occasional basis 
· Ability to maintain close visual focus and adjust focus as needed 
· For Residential Care Facility (RCF) programs, must be able to lift and/or move up to 50 pounds 

Brightli is on a Mission: 
At Brightli, our mission is to change and save lives through compassionate care, meaningful connections, and high-quality behavioral health services. Every team member plays an important role in helping individuals and families build healthier, more hopeful futures. If you are passionate about serving others, leading by example, and making a lasting difference in the lives of youth, we encourage you to apply and join our mission-driven team.